Odd Office 2k4 Crash

Discussion in 'Mac Apps and Mac App Store' started by bigpumbaa, Aug 30, 2006.

  1. bigpumbaa macrumors member

    Nov 25, 2004
    Hey guys,

    I'm having this odd problem with ALL Office 2004 programs. Whenever I right click or control click anywhere within any Office program, the program crashes. Office is the only program that seems to do this and I've already trashed the preference folders like Microsoft said to do. I've gone as far as to uninstall and reinstall Office and still nothing.

    Here is part of the error report.

    Command: Microsoft Word
    Path: /Applications/Microsoft Office 2004/Microsoft Word
    Parent: WindowServer [58]
    Rosetta: Yes

    Version: 11.2.3 (11.2.3 (060202), © 2004 Microsoft Corporation. All rights reserved.)

    PID: 348
    Thread: 0

    Exception: EXC_BAD_ACCESS (0x0001)
    Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000014

    Any ideas on what could be causing this?
  2. Frisco macrumors 68020

    Sep 24, 2002
    When you unistalled Office did you use the uninstaller in the Microsoft Office 2004 / Additional Tools folder, or did you just drag it to the trash?

    If the uninstaller doesn't work, I think you may have a corrupt font somewhere. Did you recently install any new fonts?
  3. bearbo macrumors 68000


    Jul 20, 2006
    dont know whats causing this, but you can try this.. in this order
    uninstall office using the provided uninstall app in the office folder
    move the office folder inside of Documents to another place, or rename it
    find any other office stuff, delete/rename it
    install office again
    install ALL updates
    ... it should work fine... i know this sounds a lot, but yesterday i had to install office 3 times to get ride of another issue.. seeing you use intel mac, it shouldn't take too long
  4. Frisco macrumors 68020

    Sep 24, 2002
    Good advice by bearbo!

    If the problem continues there a discussion about this on Google Groups.

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