Office Mac 2011 - Max Activation

Discussion in 'Mac Apps and Mac App Store' started by DarkoDonnie, Jul 16, 2013.

  1. macrumors member


    Jun 18, 2013
    I bought copy of office for my home and office iMacs.

    Licences good for 2 users. So both computers activated fine.

    I traded in iMac's for a retina macbook pro.

    I reformatted both iMac's clean for resale.

    I setup new rMBP, try to add Office, getting:

    So i tried their phone activation twice (which involves entering a 48 key ID). The machine hung up on me after i entered the numbers.

    Why does microsoft hate me.

    I know it's so stereotypical to bash microsoft, but I get so angry at these over-looked usability issues. I've dumped 45min into this already and am so frusterated.

    Anyone experience this, with office 2011. What number did you call? I can't even find a phone number on the microsoft website.. the things so hard to use.
  2. TEG
    macrumors 604


    Jan 21, 2002
    Langley, Washington
    I've had a similar issue in the past. I usually have to just press all zeros to get someone to come on the line, explain the situation, and they clear the issue.
  3. macrumors regular


    Mar 26, 2012
    San Francisco, CA
    Yeah, if I recall correctly. There isn't a way to deactivate your Office 2011 on your computer. Unless, of course, you have an Office 385 subscription. Just call them up again, spam 0 until you get an actual person. They'll remove the activations for you.
  4. macrumors 68020


    May 16, 2013
    Kansas, USA
    If you have a Microsoft store in your area they will correct software issues. Unfortunately they will touch your computer and probably mess something up. My boyfriend had issues installing a new license of 365 on a brand new Lenovo and then it somehow started blue screening.
  5. b9k
    macrumors newbie

    Jul 16, 2013
    I had the same issue. Had it with Windows XP (a full paid Professional version) as well back in the days when I was still using that.

    At some point I had enough of calling Microsoft every time because of this rather customer unfriendly "feature".
    For both Office and Windows I ended up using a crack. Or replacing their software. That's how the customer chooses. Bye bye MS. Welcome :apple: :D
  6. thread starter macrumors member


    Jun 18, 2013
    Thanks for the advice and shared experiences.

    I did the "0 0 0 0 0 " thing and get a "activation specialist" from across the globe..

    He said I had to tell him the "Install ID" which was a 48 character string... Repeat. I had to vocally give a 48 character string of numbers over the phone.

    After ranting about really having to give him this crazy number. I used the osx's speech tool instead of reading.

    He said it was to quick.

    I tried it again slower, he said it was too quick.

    It might of been quick, but I couldn't bring myself to that level of non-usability.

    Anyways, I finally dropped my values and read it.

    Then he said:


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