Dear Community, I'm pretty desperate by now, have searched here and elsewhere, googled, and found on the Internet other people having similar trouble, but no final solution: I've got Office:mac 2004 v11.0, which installs fine after complete removal of the testdrive. Then installed Auto-Update -- fine as well. Then trying to install SP1 to update to 11.1. It starts OK, then quits with the following error message: An error prevented the update from completing. 11002:2,-15 Followed various hints from the Internet and have tried everything, including - removal of Office again and again completely, - repairing permissions again and again and after each single step (or trying leaving it), - rebooting (or trying leaving it), - different language versions of SP1, - everything mentioned in all possible combinations... Am I too stupid? Did I overlook something? According to the Internet a bunch more people have the same trouble, seemingly (also with other programs and their updates), so I thought that someone smart here might have the workaround. Heeeeeeeeeelp!!! My configuration: PowerBook G4 / 1.67GHz / 80MB / 1.5GB RAM / Tiger 10.4.1 A zillion thanks in advance, T.