Old mac.com Account Issue

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by Spankypoo, Nov 18, 2011.

  1. macrumors newbie

    Joined:
    Apr 28, 2004
    #1
    The situation:

    • I set up a mac.com email address long ago, and opted not to pay for the service when it turned into .mac in '02
    • My account (on the me.com login page) is locked due to too many incorrect password attempts
    • I remember the password, and still use it to log in to the account for IM purposes
    • I don't remember the email address I associated it with (it was over a decade ago), and despite submitting a password reset and checking every old webmail account I can remember, I can't find it

    How can I get back into this account to start using it as an Apple ID, with iCloud, etc? Any ideas?
     
  2. macrumors newbie

    Joined:
    Dec 30, 2011
    #2
    old email not available

    I have the same issue; my mac id associated email address in old and forgotten or out of business. How get the old mac.com ID up again? Is there any direct access to account maintenance people?
     
  3. macrumors newbie

    Joined:
    Aug 14, 2006
    #3
    Has anyone else gotten anywhere with this? I'm in a similar place
     
  4. r0k
    macrumors 68040

    r0k

    Joined:
    Mar 3, 2008
    Location:
    Detroit
    #4
    Unlike many of their competitors, Apple has people ready to talk to you on the phone about problems with their services. I suggest you go through support.apple.com or call Applecare on the phone. I doubt fixing your problem would take more than 10 minutes.
     
  5. macrumors newbie

    Joined:
    Aug 14, 2006
    #5
    Thank you, but I've already tried it. When a family member changes the account information and they are no longer around you evidently are locked out of it completely.
     
  6. r0k
    macrumors 68040

    r0k

    Joined:
    Mar 3, 2008
    Location:
    Detroit
    #6
    Your account was a sub account of a mobile me family pack? And the master account moved on to iCloud but your password is locked? When I moved my master .me account to icloud, I saw a warning that I could no longer "manage" sub accounts but I would still expect Apple to be able to reset a sub account password if the user ever forgot it.
     
  7. macrumors newbie

    Joined:
    Dec 30, 2011
    #7
    Me not Mac

    I emailed my old mac.com address and it has been given away to another person. So there is no direct correlation between me.com and mac.com email addresses. I got a new me.com email address.

    Strangely, I was able to keep the old mac.com email as ID for iCloud. The old email password worked for iCloud.
     

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