One Dead Pixel on brand new iBook

Discussion in 'Macintosh Computers' started by Doraemon, Jan 19, 2004.

  1. Doraemon macrumors 6502

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    Aug 31, 2001
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    Europe (EU)
    #1
    Can I return my brand-new iBook (shipped today) because of one dead pixel?

    I think I read somewhere, that one dead pixel is within tolerance, but I am really pissed because of this. I know, one dead pixel is not the end of the world, but I feel that a brand new product should not ship with flaws.

    The recent comments regarding Apple's quality control seem to be true. :(
     
  2. Sun Baked macrumors G5

    Sun Baked

    Joined:
    May 19, 2002
    #2
    A dead (aka dark) pixel is a lot better than stuck-on pixels.
     
  3. latergator116 macrumors 68000

    latergator116

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    Providence, RI
    #3
    I don't think dead pixels are condiered flaws because it is normal in the process of making the LCD. You could try to call apple but I doubt they would fix or return it.
     
  4. Doraemon thread starter macrumors 6502

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    #4
    Well, then it is perhaps a stuck-on pixel. It is white.
     
  5. jxyama macrumors 68040

    jxyama

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    Apr 3, 2003
    #5
    there's been numerous threads on this before and the fact remains the same. one dead/stuck pixel is not returnable and it has not much to do with apple's QA - LCD screens are supplied by similar vendors for all laptops.

    a 1024 x 768 screen has nearly 3 million transistors - any of them fail and you have a stuck/dead pixel. you could call it a "flaw" if you want, but i know of no other product with so many parts with, in general, such a low failure percentage.

    p.s. did you try gently massaging the area? i've fixed a few stuck pixels that way...
     
  6. jxyama macrumors 68040

    jxyama

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  7. QCassidy352 macrumors G3

    QCassidy352

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    Bay Area
    #7
    yes, gently massage the stuck pixel with soft cloth while holding the LCD firmly behind the spot you are massaging. It usually works.
     
  8. Doraemon thread starter macrumors 6502

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    #8
    Massaging didn't help.

    I guess you're right.
    But I was so looking forward to the new iBook and this stuck pixel kind of spoiled the day (aside from that, installing the AirPort Extreme card was a read pain, but that's a different story).
     
  9. jxyama macrumors 68040

    jxyama

    Joined:
    Apr 3, 2003
    #9
    well, it's not really "right" or "wrong" but i guess learning to live with it...

    fwiw, mine was perfect when i got the machine, but since then, it has developed one dead pixel. so having a perfect screen at the beginning is no guarantee that it will stay that way...

    i know it sucks, too bad you had to notice it! :D
     
  10. Doraemon thread starter macrumors 6502

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    #10
    Fascinating, isn't it?
    Ever since I have noticed it, I can't stop looking at it.
    Funny how the human brain works. ;)
     
  11. Mantat macrumors 6502a

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    Sep 19, 2003
    Location:
    Montréal (Canada)
    #11
    On dead pixel on an iBook is not THAT bad compared to dead pixel on 23" cinema display... Just imagine paying 3000$ for a screen which has a flaw... At least with the iBook you can use external monitor... A friend of mine was in this situation and was really freaked out and one day later the pixel was gone and everything was fine...

    Moral of the story: with so many parts, there is a real risk of dead pixel.

    I wonder how many screens have to be discarded because they had more than 4 dead pixels.
     
  12. jxyama macrumors 68040

    jxyama

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    Apr 3, 2003
    #12
    not quite... :D

    moral of the story: don't ask the question you don't want to know the answer to. or, don't look for things if you don't want to find them.

    23" display has ~7 million transistors... 1 stuck pixel is less than 0.000015% failure rate... :eek:
     
  13. Doraemon thread starter macrumors 6502

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    #13
    I don't care if I paid $1300 or $3000. Either case, it's annoying.

    But I'll learn to live with it.
     
  14. jtown macrumors 6502

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    Jul 3, 2003
    #14
    That dead pixel thing in LCD monitors is what kept me from buying one last time I needed a monitor at home. If I'd thought about it when I was looking at the ibook, I may have changed my mind specifically because of that issue. Fortunately, my ibook display is perfect (knock on wood).
     
  15. neoelectronaut macrumors 68020

    neoelectronaut

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    #15
    CRT wins again!

    :p

    Seriously, though, suff like this makes me thankful for not getting the iMac just in case something like this were to happen.
     
  16. slipper macrumors 68000

    slipper

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    Nov 19, 2003
    #16
    you might wanna consider calling the BBB cause no matter how you put it, its still a defect. its like saying theres a crack in the windshield when you got the car brand new, "but the crack only covers 1/20,000 of the windshield". i would be pissed im my iBook was shipped with a dead pixel. you have your rights, try calling your local BBB and excersize your rights.
     
  17. jtown macrumors 6502

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    Jul 3, 2003
    #17
    Slipper, you can report any business to the BBB for anything that strikes your fancy but that won't make it a legitimate complaint. The "dead pixel policy" is clearly spelled out and "defective" is clearly defined. 1 pixel (dead or stuck) does not equal defective according to the definition used by Apple.
     
  18. slipper macrumors 68000

    slipper

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    Nov 19, 2003
    #18
    why is that one DEAD pixel not defective...its not working! i never read apples 'dead pixel policy' but im just stating that maybe he should contact some person or company regarding his rights.
     
  19. Hodapp macrumors 6502a

    Hodapp

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    Jul 10, 2003
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    #19
    Fixed for you :)

    P.S. http://www6.tomshardware.com/display/20030319/
     
  20. jxyama macrumors 68040

    jxyama

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    Apr 3, 2003
    #20
    iPod has a claimed battery life of 8 hours. if your battery lasted 7 hours, 59 minutes 59.99568 seconds, would you complain that the iPod's defective?

    that's the level of "defect" we are talking about here, if you wanted 1 pixel on a 23" LCD to be considered a true "defect." granted above analogy is not perfect at all, because 0.00432 seconds is not perceptible while 1 dead pixel is pretty clearly obvious, if you know where to look. but still, my point stands, somewhat.

    such level of perfection is considered "unreasonable" and apple has decided (as well as many others in the LCD industry) that they would apply a different standard for what's considered a "defect" for LCD. live with it or don't purchase LCDs. it's a part of life. it has nothing to do with consumer rights or apple trying to screw you. if you kept on insisting that apple provide you with a defect free LCD (via BBB or other "legal channels"), they will just give you a refund and tell you that they cannot afford to give you such a guarantee, so please go buy something else.
     
  21. kidA macrumors regular

    Joined:
    Jul 22, 2002
    #21
    nobody wants a dead or stuck pixel, that's the fact. it's also true that dead pixels are part of the manufacturing of LCDs, it happens. if every LCD was guaranteed against every single stuck or dead pixel, LCD prices would go waay way up.
     
  22. jxyama macrumors 68040

    jxyama

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    #22
  23. Counterfit macrumors G3

    Counterfit

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    #23
    I'm guessing from how annoyed with it you seem, that it's in or near the center of the screen. I've heard that Apple and other companies are slightly more lenient on their policy when the dead/stuck pixel is right in the middle, as opposed to on the side or in a corner.
     
  24. slipper macrumors 68000

    slipper

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    Nov 19, 2003
    #24
    theres nothing wrong with inquiring about your rights despite the policy. i was thinking about buying a studio display in the future. i guess the best way to prevent the dead pixel problem from happening to you is purchase directly from the apple store and ask to test the merchandise before hand? i dont know if thats possible though.
     
  25. jxyama macrumors 68040

    jxyama

    Joined:
    Apr 3, 2003
    #25
    nope. if you ask them to open it, then they will not be allowed (by law) to re-seal it and sell as new. it will have to be sold as a refurb, even if you never even turn the thing on.

    so unless you are willing to pay the 10% re-stocking fee apple charges for returns of opened items within 10 days, there's no way for you to test for it...
     

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