Orange refused to unlock my iphone

Discussion in 'iPhone' started by Frkstyle, Dec 5, 2009.

  1. Frkstyle macrumors newbie

    Oct 24, 2007
    I got my orange iphone in July with an HTC hero, but I bought an sim free italian iphone to use on orange network.

    The italian iphone was faulty last week and Genius bar in apple store sheffield replaced an orange locked iphone to me yesterday.

    I rang up orange and they said they can't unlock it because it was not purchased from orange...even after three months...

    Any solutions guys?
  2. thelatinist macrumors 603


    Aug 15, 2009
    Connecticut, USA
    I don't think you understand. Orange isn't refusing to unlock your iPhone. They can't unlock your iPhone. Carriers can only unlock iPhones physically obtained from their store. There is no way for them to unlock a phone you got (either purchased or exchanged) through an Apple store.
  3. Frkstyle thread starter macrumors newbie

    Oct 24, 2007
    They can still unlock a pay as you go iPhone from apple store though.
    Typical orange CS.
  4. Willis macrumors 68020


    Apr 23, 2006
    What feels like the middle of nowhere
    How does that work? I got my iPhone from Apple on O2 and I got my iPhone unlocked...

    EDIT: unless you mean because they never activated a contract on your phone, which is what I think you meant
  5. drlunanerd macrumors 65816


    Feb 14, 2004
    Sounds like actually you got lucky as everyone else I know who bought a factory unlocked iPhone from Italy have had to send it back there for warranty support.*

    *I disagree with Apple's policy on this by the way and think it violates EU consumer law.
  6. thelatinist macrumors 603


    Aug 15, 2009
    Connecticut, USA
    But you didn't buy a Orange PAYGO iPhone. You had an Italian iPhone replaced (how the hell you pulled that one over on a UK genius I don't know). Trust me, Orange has no way to unlock such a phone. Period. It's not a matter of poor customer service, it's a matter of you expecting them to do the impossible.
  7. Frkstyle thread starter macrumors newbie

    Oct 24, 2007
    Things went absolutely weird.
    1st I registered the iphone with my UK ADDRESS, after using a few months i discovered a crack on the earphone socket, APPLE ITALY REFUSE TO SERVICE MY ITALIAN IPHONE SAYING THE IPHONE WAS REGISTERED IN ANOTHER COUNTRY.


    I pop in a vodafone UK sim card into my new orange iphone, received an carrier update then itunes shows 'YOUR IPHONE HAS BEEN UNLOCKED' !!!!!!!!!
  8. Frkstyle thread starter macrumors newbie

    Oct 24, 2007
    I can't believe it happen.

    anyone dont believe it just free to try a vodafone sim in an uk iphone.

    PS: my iphone model no: MC133B
  9. daneoni macrumors G4


    Mar 24, 2006
    Probably just means you weren't actually given a locked phone at the Genius Bar're original unlocked status/eligibility carried over to your replacement phone
  10. Steve Jobs=God macrumors 6502

    Apr 13, 2007
    So your moaning because Orange refused to unlock a handset which isn't technically anything to do with the Orange account?

    If you asked for a unlock code for the HTC Hero, which you did get with the orange contract, then not a problem, but Orange don't have the ability to unlock any random handset that is locked to their network, it has to be paired to either a PAYM or PAYG account, which is obviously isn't if you got it from Italy, and because the one you got from the Apple store isn't paired to any account either, Orange won't touch it either
  11. Compile 'em all macrumors 601

    Compile 'em all

    Apr 6, 2005
    Why are you calling BS exactly? what is it in for the OP to make this kind of thing up?

    Macrumors Forums: The benchmark for stupidity.
  12. thelatinist macrumors 603


    Aug 15, 2009
    Connecticut, USA
    I call BS because the OP claims inserting a Vodafone SIM into an iPhone locked to Orange unlocked that phone. This on top of his implausible claim that an iPhone purchased from Italy was replaced at a UK Apple Store and repeated posts that showed clearly that he had no idea what he was talking about.

    And your insult was uncalled for.
  13. Moi un Mouton macrumors 68000

    Mar 18, 2008
    Bracknell UK
    Well, it would seem from the recent post in this same forum section about the Vodafone carrier update now being available in iTunes that:

    1. It's not BS
    2. The phone may well have been "Orange locked" but apparently, in the UK, you can now switch between official carriers at will. Same as happened when Orange joined the list. (This is not the same as a factory unlock however).

    This post:
  14. Dee2001 macrumors member

    Nov 12, 2009
    Your unlock status will have been carried over from your Italian iPhone.

    I just had my unlocked o2 iPhone replaced last week due to camera problem and the replacement showed that it was unlocked when I plugged it into my pc.
  15. TAZZYBABY macrumors newbie

    Mar 15, 2012
    My new iphone

    Ive just brought an iphone on ebay which is licked on orange, will i have any trouble getting it unlocked?? its an iphone 3g 8gb, do it is quite old now, but ive just had a bad thought about wether or nor it will be able to be unlocked!! :confused:
  16. bandofbrothers macrumors 601


    Oct 14, 2007
    Register with them as a customer first and have a look at their small print.

    Their will probably be an online form to request the unlock for a small fee.

    3gs iPhones are notoriously hard to unlock.
    Start searching info about base bands etc. Check what yours is under general settings and about.

    There are plenty of current threads on macrumors from users who are performing the unlock and of those wh are having some hiccups.

    Or just become an Orange Network user..... just a thought.

    Good luck.

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