OtterboX Defender OEM Screen protector fell off...

Discussion in 'iPhone Accessories' started by Juicy D. Links, Aug 30, 2010.

  1. macrumors 6502

    Joined:
    Jun 24, 2010
    #1
    its a great case but the flimsy screen protector got detached from the glue and fell off.. should I call OB and is this covered? First time OB user wanted to see if anybody else had this issue?


    -Thx
     
  2. macrumors member

    Joined:
    Jul 27, 2010
    #2
    Yes call them. They have top notch customer service and will likely send you a new one. FYI many people go without the screen protector on the defender but you may want/need it.
     
  3. thread starter macrumors 6502

    Joined:
    Jun 24, 2010
    #3
    hmmmm that sounds like a good idea.. I have a extra SGP layin around might just slap that on and forgoe the OEM OB screen protector.

    thx man
     
  4. macrumors member

    Joined:
    Jul 27, 2010
  5. macrumors 6502

    Biff...

    Joined:
    Jun 16, 2010
    Location:
    Sherman Oaks, CA.
    #5
    Call them, I had a problem with my rubber covering and Otterbox sent me a whole new case no questions asked.
     
  6. macrumors 6502a

    Joined:
    Dec 28, 2009
    #6
    Yes there customer service is excellent!...my screen protector fell off as well and they replaced it with no problems.
     
  7. thread starter macrumors 6502

    Joined:
    Jun 24, 2010
    #7
    UPDATE:

    Called OB and i gotta say their CS is AMAZING....


    Told them issue , they said we ill send you a replacement... I told them would you like me to send you back the defective unit? They said dont worry keep it for replacement parts if you need in future...

    A++++++++
     
  8. macrumors 6502a

    b-rad g

    Joined:
    Jun 29, 2010
    #8
    Wow...that's great! As a first time OB buyer that's awesome to hear!
     
  9. macrumors member

    Joined:
    Jul 2, 2010
    Location:
    Poconos, PA
    #9
    They did the same with my Commuter case for the ipad when the back panel became loose. They sent me an entire new unit ($65 value!) without asking me to send the old one back. I was incredibly impressed. I can't recommend the company enough.
     

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