OtterboX Defender OEM Screen protector fell off...

Discussion in 'iPhone Accessories' started by Juicy D. Links, Aug 30, 2010.

  1. macrumors 6502

    Jun 24, 2010
    its a great case but the flimsy screen protector got detached from the glue and fell off.. should I call OB and is this covered? First time OB user wanted to see if anybody else had this issue?

  2. macrumors member

    Jul 27, 2010
    Yes call them. They have top notch customer service and will likely send you a new one. FYI many people go without the screen protector on the defender but you may want/need it.
  3. thread starter macrumors 6502

    Jun 24, 2010
    hmmmm that sounds like a good idea.. I have a extra SGP layin around might just slap that on and forgoe the OEM OB screen protector.

    thx man
  4. macrumors member

    Jul 27, 2010
  5. macrumors 6502


    Jun 16, 2010
    Sherman Oaks, CA.
    Call them, I had a problem with my rubber covering and Otterbox sent me a whole new case no questions asked.
  6. macrumors 6502a

    Dec 28, 2009
    Yes there customer service is excellent! screen protector fell off as well and they replaced it with no problems.
  7. thread starter macrumors 6502

    Jun 24, 2010

    Called OB and i gotta say their CS is AMAZING....

    Told them issue , they said we ill send you a replacement... I told them would you like me to send you back the defective unit? They said dont worry keep it for replacement parts if you need in future...

  8. macrumors 6502a

    b-rad g

    Jun 29, 2010
    Wow...that's great! As a first time OB buyer that's awesome to hear!
  9. macrumors member

    Jul 2, 2010
    Poconos, PA
    They did the same with my Commuter case for the ipad when the back panel became loose. They sent me an entire new unit ($65 value!) without asking me to send the old one back. I was incredibly impressed. I can't recommend the company enough.

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