I purchased a macbook from amazon.com in mid-september. It arrived with very squeaky hinges so I took it to the Apple Store on 5th Avenue and showed it to a genius. He was very nice, thought a little bit about it, and then went off to talk to his manager. He came back and said that since it was purchased from the amazon, they normally cannot swap it for a new one, BUT that he would make an exception this time. I was very grateful and thanked him, telling him that I'm grateful for not having to send a brand new computer in for repair. He took the old computer and said he'd move the hard drive over to the new one, then came back with the new ten minutes later. I got a receipt that simply had the two computers' serial number on them, showing that they had been swapped. I've decided that I might sell the macbook, but couldn't find the apple store receipt, so I emailed Apple to ask for the receipt, which they sent me promptly. The problem is that IT IS A RECEIPT FOR AN OPEN BOX MACBOOK SOLD TO ANOTHER CUSTOMER. That means there were two owners before me! One who bought it and returned and the other bought it and returned too, getting a discount for it being open box! I am furious that they did this to me. I also had a week down time when it had to go in for repair because of a faulty display. I would never have agreed to replace my brand new macbook with one that had been owned by two people before me! What can I do???? I have the receipt and box of the original computer, but I no longer have the receipt for the exchange.