Overlooking such obvious flaws ... ?

Discussion in 'Wasteland' started by Cockney Rebel, Nov 29, 2012.

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  1. Joined:
    Sep 10, 2012
    #1
    I'm a bit confused with this one (as many others are).

    Apple is a "product company", who prides itself on coming up with great offerings.

    They are obsessed with detail, which is evident in the aesthetics of their designs.

    So taking the above into account ... how can they overlook such obvious design flaws?

    When I say obvious design flaws, I am talking specifically about the iPhone 4 with its "antenna gate", and the iPhone 5 with the chipping issue re the banding.

    I mean, come on ... these flaws are OBVIOUS.

    Consumers & reviewers clocked the issues IMMEDIATELY so how on earth did a company such as Apple not "notice" them?

    Surely this is what R&D is all about?

    Surely testing would have highlighted these issues?

    Common sense will tell you that if you simply paint over something which is intended for day-in-day-out use, it will be prone to chipping?

    Similarly ... selling a phone which has to be held a certainly way for it to actually perform its primary role is surely absurd?

    I mean, come on?

    Maybe I'm just a bit wound up because I just receive my third flawed iPhone 5 (dead pixels) but it has really got me thinking ... what is Apple on?

    Regardless of whether one can live with dead pixels, and tolerance and bla, bla, bla ... issues such as antenna gate and scuff gate are surely OBVIOUS flaws which any designer (let alone the most wealthy designer in the world) would realise before they put their product out there?

    I have studied design & innovation at degree level and I can tell you, hand on heart, that these flaws would not have gone unnoticed under my watch ...
     
  2. r2shyyou, Nov 29, 2012
    Last edited: Nov 29, 2012

    macrumors 68000

    r2shyyou

    Joined:
    Oct 3, 2010
    Location:
    Paris, France
    #2
    Mistakes happen, no matter how smart (wealth is irrelevant) people are.
     
  3. macrumors 68020

    rmhop81

    Joined:
    Apr 4, 2005
    Location:
    Dallas, Tx
    #3
    the people that "notice" this stuff immediately are the people that are "looking" for issues when they get an item instead of just opening the package and enjoy what you got. Go back to when the iPhone 5 was released....some ***** scratched the back of an iPhone 5 at an Apple Store to prove his point that the paint will come off. Well guess what, you scratched it with a paperclip of course the paint is going to scratch off.

    OMGZ the screen is made of glass and cracked when I dropped it. well, it's made of glass so yes, it will crack when you drop it.

    Many of these people are the ones that post they've been to the apple store 15 times before they got a "flawless" device.

    I don't believe any of these issues anymore bc there are far too many that are too picky and are looking for issues.

    I'm not saying that there aren't problems with new products from Apple. But how does one guy manage to get 15 bad iPhones when other peoples are perfectly fine.

    Apple is now catering to the masses. They are selling far more devices than ever. There may be a few bad apples sure, but people going through 15-20 iphones is ridiculous and not a true representation of apple products.

    The problem escalates with 2,000 threads about the apparent "scuffgate" etc. Then you drag in people who are now going to be super picky when getting their new items. You are going to have more people be negative than positive which is why you see so many threads.

    Media hype and forum hype is a big problem.

    Quit looking for so many issues and just enjoy your products!
     
  4. macrumors 68040

    MonkeySee....

    Joined:
    Sep 24, 2010
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    UK
    #4
    Flaws for some, no flaws for others.

    by the way....
     

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  5. thread starter Guest

    Joined:
    Sep 10, 2012
    #5
    ... are you serious?

    Receiving an iPhone with chips to the bodywork is imagination?

    Having to hold a phone a certain way or you lose the signal is imagination?

    Come on buddy, be real?

    I FULLY understand your comment where mistakes happen, but OBVIOUS design flaws such as the ones I pointed out are unforgivable.

    Especially for a company that spouts on about how they "thrive on perfection".

    At the end of the day, talk is cheap and money builds houses ...

    ----------

    Clever you!!

    WOW, that's some skill you have there!
     
  6. macrumors 604

    BaldiMac

    Joined:
    Jan 24, 2008
    #6
    Design is about managing tradeoffs. I doubt your "obvious flaws" were overlooked. Their potential impact was simply weighed against other considerations. Apple's biggest "problem" in this area is arguably managing the media/expectations.
     
  7. macrumors 68020

    rmhop81

    Joined:
    Apr 4, 2005
    Location:
    Dallas, Tx
    #7
    again, a few bad apples sure. but for ONE guy to receive 15, i just DON'T believe that! I had an iPhone 4 with the apparent antennagate....i didn't have that problem? If you smother your phone with your hands of course the signal will die down....it's like that on most phones. How is it a design flaw when someone scratches it with the rough part of a paperclip? Go take the rough part of a paperclip to the side of your car....what do you think will happen?

    OMGZ paperclipscratchgate on my new truck, i should return it!!
     
  8. thread starter Guest

    Joined:
    Sep 10, 2012
    #8
    Antennagate WAS a design flaw ... even Apple held their hands up to the fact.

    Why do you think they started offering bumpers for free?

    Why do you think they changed the design of the antenna for the 4S?

    Come on, be real?
     
  9. macrumors 68020

    rmhop81

    Joined:
    Apr 4, 2005
    Location:
    Dallas, Tx
    #9
    if it's really a design flaw how would a rubber bumper fix the issue ?

    give something free...and peeps won't complain....

    was all a media hype
     
  10. macrumors 68040

    MonkeySee....

    Joined:
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    Location:
    UK
    #10
    Not as clever as your sig.... :rolleyes:
     
  11. macrumors 68020

    Joined:
    Mar 11, 2009
    #11
    Never had an issue with dropped calls on iPhone 4, dont have scuffing/bending/whatever issue on my iPhone 5.

    Regards,

    Me and other 99% of iPhone users.
     
  12. macrumors demi-god

    Shrink

    Joined:
    Feb 26, 2011
    Location:
    New England, USA
    #12
    I mean, come on...how come you still buy this Apple crap?

    I mean, come on, you should have figured out by now Apple ships damaged junk!

    I mean, come on, QA is nonexistent!

    I mean, come on...

    :p :rolleyes:
     
  13. macrumors G3

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #13
    You can't do this with iPhones that arrive full of obvious nicks and scuffs out of the box. We're not talking about anal-retentive people who "look" for issues.

    Except this flaw wasn't as that obvious due to the limited real world testing before mass production. Even so, not everyone (including me) had this problem, unlike obviously damaged iPhones with nicks and scuffs that'll affect 100% of people who receive them.
     
  14. thread starter Guest

    Joined:
    Sep 10, 2012
    #14
    You can say that, but people expect perfection when they pay a premium.

    Using your car analogy ... if you was to buy a cheap car, you may be willing to overlook a flaw or two. But if you was to buy a nice Beamer, or Merc, you would expect the car to arrive completely flaw free. No?

    The value of something has to reflect its quality ... in every way.

    15 replacements is diabolical and I would have simply given up long before then if I wasn't satisfied.

    The flaws that I mention are obvious, and that is the only point I'm making ...
     
  15. macrumors 68000

    r2shyyou

    Joined:
    Oct 3, 2010
    Location:
    Paris, France
    #15
    I agree that this was a design flaw but do you really expect Apple to be flawless all the time? Or for anyone to be?

    Unless you're a jazz musician :D, everyone makes mistakes.
     
  16. thread starter Guest

    Joined:
    Sep 10, 2012
    #16
    ... you should write professionally :)
     
  17. macrumors 6502a

    Joined:
    Apr 8, 2010
    #17
    Every products have flaws whether you pay premium or not. Your rant does not make sense. People buy Apple products because they like using their OS and ecosystem. If you expect everything to work flawlessly you're just expecting too much. There will not be a genius bar at Apple stores if all their products work.
     
  18. macrumors 68020

    Joined:
    Nov 15, 2011
    #18
    Because at the end of the day, they know that people like you will come back time and time and time and time again to buy their products regardless. Your other thread says you're on your 3rd or 4th iPhone replacement (showing dedication to the brand) and you just bought a 4th gen iPad, right?

    Why be concerned with details when they don't need to be?
     
  19. macrumors 604

    BaldiMac

    Joined:
    Jan 24, 2008
    #19
    Of course if was a design flaw. As they pointed out, signal attenuation is a flaw with many cell phones. They just had the unique problem of a well publicized spot where the signal dropped significantly. However, the underpublicized benefit of the external antenna was that it significantly improved reception over the previous iPhones.

    But most customers don't dismiss a product because of a single "flaw". They weigh the problems with the benefits. Supply for the iPhone 4 was still behind demand 7 months after it was released. Seems like Apple managed the design tradeoffs pretty well!

    To manage the media problem and appease customers who considered it a problem.

    Because technology improved to the point that they could.
     
  20. macrumors 603

    Interstella5555

    Joined:
    Jun 30, 2008
    #20
    Did this really require two nearly identical threads in less than 30 minutes?
     
  21. macrumors demi-god

    kdarling

    Joined:
    Jun 9, 2007
    Location:
    Device engineer 30+ yrs, touchscreens 24+.
    #21
    It's all easy to explain with Apple's culture of secrecy.

    Ever since the first iPhone, field testing has been done with units covered in camouflage cases.

    This prevents scuffing, and it prevented the touch-point antenna problem.

    Moreover, employees are discouraged from casually talking to each other about secret projects, so even if several testers noticed something odd once in a while, it's very unlikely that they'd make the necessary "aha!" connection without comparing notes with others. Instead, they'd just write off a reception problem as a rare glitch, not knowing that others were doing the same thing.

    A better, but less secret, testing scheme would be to give out a new model to hundreds of employees and really get some good feedback in group meetings. However, that's not Apple's way.
     
  22. macrumors regular

    Joined:
    Oct 5, 2012
    #22
    Yeah blame the consumer for a company's poop product. ROFL
     
  23. macrumors 68020

    rmhop81

    Joined:
    Apr 4, 2005
    Location:
    Dallas, Tx
    #23
    yeah wow, the sales numbers just reflect the "poop" product.
     
  24. macrumors regular

    Joined:
    Oct 5, 2012
    #24
    Justin Bieber.


    What were you saying about sales again? ROFL
     
  25. macrumors regular

    Joined:
    Oct 5, 2012
    #25
    Resorting to personal attacks now that the you have lost? Typical.
     
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