Pages & Numbers updates

Discussion in 'Mac Apps and Mac App Store' started by Critterbug, Jan 10, 2013.

  1. macrumors member

    Critterbug

    Joined:
    Oct 18, 2011
    Location:
    Foster City, CA
    #1
    Hi everyone! Happy New Year!
    Ok, so the app store on my Air says I have updates available for Pages and Numbers for specifically for compatibility with IOS 7.1. which I purchased preloaded. It doesn't matter which id I sign into, they won't update. I get the message below.
    I've asked on the apple support community site, and been in touch with support. It's a very slooooow process. 1 email per day for support, so I thought I'd ask here.
    Here's a screenshot of the message I get.
    Thanks for ANY help I can get!
     

    Attached Files:

  2. macrumors 604

    Joined:
    Sep 17, 2009
    Location:
    Melbourne, Australia
    #2
    Are you 100% sure that you are signing into the right account? Are sure you didn’t install them off a friend’s account, or anything like that...?
     
  3. thread starter macrumors member

    Critterbug

    Joined:
    Oct 18, 2011
    Location:
    Foster City, CA
    #3
    Absolutely positively permanently SURE! :)
     
  4. macrumors 604

    Joined:
    Sep 17, 2009
    Location:
    Melbourne, Australia
    #4
    Hmm... Well, if that’s the account you used to purchase them, then you could just delete and reinstall them?
     
  5. thread starter macrumors member

    Critterbug

    Joined:
    Oct 18, 2011
    Location:
    Foster City, CA
    #5
    Problem is they were pre-installed when I bought it in August, and they're not listed in my purchases. :mad:
     
  6. macrumors 604

    Joined:
    Sep 17, 2009
    Location:
    Melbourne, Australia
    #6
    Hold on a sec... Did you buy your Mac second hand? And the apps were there when you bought it?
     
  7. thread starter macrumors member

    Critterbug

    Joined:
    Oct 18, 2011
    Location:
    Foster City, CA
    #7
    Brand spankin' new in August, online. I think I'll take it to the Genius Bar as I'm also having syncing issues. But thanks for the troubleshooting. :)
     
  8. macrumors 603

    Joined:
    Feb 20, 2009
  9. macrumors 65816

    Ledgem

    Joined:
    Jan 18, 2008
    Location:
    Northeast USA
    #9
    You said you tried signing in with multiple accounts, but how did you go about it? Did you just try different logins when presented with the authentication window? If so, try logging out completely (the option is from the menu bar, Store > Sign Out) and then sign back in. I had a somewhat similar issue when I changed my AppleID... not sure if this wil fix it for you though, but it's worth a try.
     
  10. thread starter macrumors member

    Critterbug

    Joined:
    Oct 18, 2011
    Location:
    Foster City, CA
    #10
    I just downloaded from that page, but it won't let me install because I didn't order Keynote. I don't use it, so I didn't purchase that.

    As far as signing in and out, I signed completely out before signing in with each id, so that's not the issue.

    As support told me, I'm going to have to make a call or go into the Genius Bar. I think I'll go in, since I can't sync my phone without losing a bunch of stuff as well.
    But thanks again!:)
     

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