PC to Mac... now going back! g5 1.6ghz horrible!

Discussion in 'General Mac Discussion' started by dankim723, Nov 10, 2003.

  1. macrumors newbie

    Joined:
    Nov 10, 2003
    #1
    So basically, i get the G5 and it starts working.. fast forward a week... FREEZING, NOISE, CRASHING, FANS SPINNING OUT OF CONTROL!!! I've taken the computer back in twice now and its still freezing... Apple says i have had 37 entries made on my case # regarding my computer and still i'm at square one... this is terrible... They replaced my powersupply because it was making this weezing noise but that only was a temp fix... seems like they don't know why my comp is freezing and they keep saying that it's a softwear issue.. the only problem with that theory is that it's crashed with several different applications... office X has had the most issues but others like IE have been crashing as well...

    The same applications have been installed in a g4 pb and they work fine.. why don't they run on the g5!!! I've been a long time PC user and it took me a lot to finally switch over.. i used to talk highly of the mac machines but now i have a new story... here it goes...


    I am Daniel... i was a PC user.. i sold macs at a mac retailer for 5 years to hundreds of customers... i make music, design websites, and dabble in video editing... after seeing all the ads and hearing wonderful stories... i NEED A MAC!!!

    I am Daniel, i bought a mac... i want this mac to work.. this mac does not work.. i called apple support over 20 times.. this mac is still not working.. apple says that it is too late for an exchange... apple sent me extra ram to shut me up... apple did not fix my computer.. Apple says i have to bring the computer back in for repairs again.. I have spent over 4 weeks dealing with this mess and it still isn't fixed.. i feel like apple's test animal... try this, try that.. man.... JUST GIVE ME SOMETHING THAT WORKS!!!! reformat, reinstall, first aid, reinstall, uninstall, CRASH! ERRR...

    I am Daniel, I'm on a mac forum... i hate my MAC.. i am going back to PC!

    if anyone reads this and has ANY INFO on what i can do... help me be a believer of macs again.. please speak up... if not... then .. GOODBYE MAC WORLD!! (oh btw..i worked macworld and am a apple gold certified agent! Isn't that a joke!)

    oh i wrote a message on apple.com and they took off my post.. this is hilarious:


    Your post titled "G5 Worst Computer Experience EVER!!!" has been removed from Apple Discussions. Posts including (but not limited to) any of the following are not appropriate:

    * Discussions of Apple policies and procedures (including pricing and repair policies)
    * Speculations/rumors about future Apple decisions
    * Questions/rumors about unreleased products
    * Posts in the technical forums that are not directly related to a technical support issue
    * Polls, petitions, auctions, or advertisements
    * Posts that are only complaints
    * Posts which contain or imply abusive or obscene language
    * Posts which are abusive to other Discussions users

    Please see the Overview section at http://discussions.info.apple.com/WebX/help for more information on the purpose of the Apple discussion forums, as well as the terms and conditions for posting on Apple Discussions. Each Discussion user is required to agree to these terms before gaining posting privileges. You reserve the right to not post on Apple Discussions should you disagree with these terms.

    Sometimes you have comments or concerns for which there is no technical response. If you need the kind of help that a troubleshooting expert can't provide, you can call Apple's Customer Relations group.

    PC to MAC.. now going Back... sad sad...
     
  2. macrumors 68040

    gwuMACaddict

    Joined:
    Apr 21, 2003
    Location:
    washington dc
    #2
    can i have it? PLEASE
     
  3. thread starter macrumors newbie

    Joined:
    Nov 10, 2003
    #3
    .....

    you have 5 bucks?
     
  4. macrumors 68040

    gwuMACaddict

    Joined:
    Apr 21, 2003
    Location:
    washington dc
    #4
    I HAVE $20!!
     
  5. macrumors 604

    scem0

    Joined:
    Jul 16, 2002
    Location:
    back in NYC!
    #5
    Re: .....

    I do, who do i send it to?

    scem0
     
  6. macrumors 68040

    gwuMACaddict

    Joined:
    Apr 21, 2003
    Location:
    washington dc
    #6
    Re: Re: .....


    i called it!!

    ;)
     
  7. thread starter macrumors newbie

    Joined:
    Nov 10, 2003
    #7
    well.. i'm gonna see first

    see what happens.. i have to take it in again.. i really want to raise hell and just sit in front of the apple store and wear a big sign that says "Apple is next to ASS on the quality chart!"
     
  8. macrumors 68040

    gwuMACaddict

    Joined:
    Apr 21, 2003
    Location:
    washington dc
    #8
    Re: well.. i'm gonna see first


    hahaha- fair enough... don't forget about the poor college kid in dc who could REALLY USE A NEW G5.

    ;)

    (that goes to anyone else out there as well. donations accepted)

    :D
     
  9. macrumors 68040

    applemacdude

    Joined:
    Mar 26, 2001
    Location:
    Over The Rainbow
    #9
    Dude I'll pay 1500 for it....really , and why are you using IE when you have Safari? Really
     
  10. macrumors 68000

    topicolo

    Joined:
    Jun 4, 2002
    Location:
    Ottawa, ON
    #10
    From what I can tell, it sounds like your G5 is overheating. If the fans are having trouble cooling the system and they're spinning like crazy, the processor is probably going over it's regular temperatures and shutting itself down. I've had a few pcs that did the same thing and once they got really hot, they started crashing in all kinds of different programs.
     
  11. macrumors 603

    shadowfax

    Joined:
    Sep 6, 2002
    Location:
    Houston, TX
    #11
    perhaps the CPU fans ar faulty? or would you guess the procs are just messed up?
     
  12. thread starter macrumors newbie

    Joined:
    Nov 10, 2003
    #12
    not overheating

    i ran processor monitor... processor heat is fine.. although.. i did notice spikes before when i wouldn't be doing anything.. that was weird.. its not a unbearable fan sound but its definatly something.... i built my last pc and had overheating but nothing like that on the mac... just something else thats kind of buggy... i'm thinking that it could be ram issues or logic board probs but what do i know..right?
     
  13. macrumors 603

    shadowfax

    Joined:
    Sep 6, 2002
    Location:
    Houston, TX
    #13
    Re: not overheating

    it sounds like you just have a dud. you should say it's DOA and send it back to get replaced...
     
  14. macrumors 6502a

    manitoubalck

    Joined:
    Jul 17, 2003
    Location:
    Adelaide, Australia
    #14
    Demarnd a refund and go treat yourself to an Athlon 64.
     
  15. macrumors 65816

    Joined:
    Mar 13, 2003
    #15
    never buy a rev a product ever! unless your willing to deal with the headace
     
  16. Retired

    jefhatfield

    Joined:
    Jul 9, 2000
    #16
    i have been a user of apple products since 1977 and for the most part, i think they make better computers than the PC world but every now and then, apple lets a lemon out of the door...like any company out there...sometimes apple is way better than the PC side, and sometimes they have about the same number of pros and cons

    while apple products have gone downhill in the past couple of years imho, and PCs have greatly improved in every way, i would not put the PC above the mac, and at worst, a mac is no better than a current PC, but about equal

    panther is the buggiest os apple has put out since mac os 8.0 and that is a shame, but give apple a chance with two things:

    1) wait until os 10.3.1 and see what happens
    2) realize that all G5s do not have the problems yours had

    it is just as likely that an hp, compaq, or dell could have given you similar, if not worse problems

    let time be the judge and do not condemn apple for all time just because of your latest purchase...to be completely objective, give any company in hardware or software at least three chances

    i used to hate microsoft windows because i could not run office 95 that well on windows 3.1, then i had problems with microsoft windows 95a right out the door because it crashed a lot, but then i came into windows 98, and while not perfect, it was a lot better than windows 95a or windows 3.1 and i finally decided windows could be a workable operating system...i was inches from being a linux person forever, but microsoft delivered, well enough for my taste, the third time i tried windows os

    apple gear and operating systems have been great for me except for os 8.0 and the powerPC perforna i had, but with all the machines i used and all the operating systems i used, apple was excellent 75 percent of the time and of all gear and software i have used, no company has been "excellent" that often

    i hiope this helps you keep faith in apple inc

    ps...i am not a mac zealot and there are things that could make me, a user of PCs and macs, to switch just to PCs only and ditch the mac...if apple cannot make panther work well in its next incarnations, and not work out ibook logic board problems, and if they fall too far behind the intel/amd speed curve; then i would probably stop using apple gear

    i used to use epson printers exclusively and then i had several back to back problems with their printers, ink, and paper jams over and over and over, and i got tired of them...at the same time, a friend of mine bought a lexmark printer with their ibook, both from apple.com store and then sold me the lexmark...it worked well and now i am a believer in lexmark and i still have the printer 18 months later
     
  17. macrumors 65816

    madamimadam

    Joined:
    Jan 3, 2002
    #17
    Re: Re: not overheating

    DOAs can only be claimed with-in 10 days

    Who ever the idiot was who thought it was a good idea to try to fix this machine should be shot. If it is with-in 10 days old, just send it back DOA and replace the whole machine. This is what the person who sold it to you should have done.

    I feel sorry for you.. it always happens to the people who have the most to lose. Obviously there are WAY more working machines that dud machines and Apple has a MUCH better track record than most PC companies but it is hard to feel good about something that causes you so many problems.

    On a side note, I do have to agree, why are you using IE???
     
  18. macrumors 6502a

    absolut_mac

    Joined:
    Oct 30, 2003
    Location:
    Dallas, Texas
    #18
    Re: Re: Re: not overheating

    Not in California.

    As far as I know there is virtually NO time limit to claiming DOA if the product NEVER worked properly from day one.

    The 'no time limit' obviously depends on how long the company has it in their repair shop, and needs to lengthen the warranty by the appropriate time span.

    Also, maybe some CA lawyer can clarify further, the company is obligated to give the customer a 100% refund if the product cannot be made to work as it is supposed to after 3 attempts.

    Shakespeare might have said "First thing we do is kill all the lawyers", but I gotta tell you, without them some companies would take even more advantage of their customers than they already do - if that's at all possible.

    Last 2 resorts, refuse to pay your CC bill and claim that you never received a working product, and small claims court, which is limited to $5,000 in damges. Try the former first as small claims court is very sloooow.

    I have used the last two on occasion, and always with success :)
     
  19. macrumors 604

    iJon

    Joined:
    Feb 7, 2002
    #19
    this is stupid, obviously if you sold macs for 5 years you would know how these things work, unless your shop didnt service machines. when i got my g5 it was acting kind of goofy, but i didnt switch back to pc (not that i was ever there to begin with). i got my first mac when i was 4 and have been selling macs for about 4 years now and i have learned that macs are like any other machine. apple makes a good product but some can be bad, and apple ha a pretty good ratio if you ask me. if you have been around macs for so long and talk highly of them and love them and then you let your g5 change your whole mind than all i have to say is dont let the door hit you on the way out.

    iJon
     
  20. macrumors 68000

    Fukui

    Joined:
    Jul 19, 2002
    #20
    Re: well.. i'm gonna see first

    Why dont you just do the easy thing and get it completely replaced??
     
  21. Retired

    jefhatfield

    Joined:
    Jul 9, 2000
    #21


    but before you can accurately make that statement, you have to have been "there", too

    in the last few years, the two have been very close when it comes to value for money

    my ibook is tougher, lighter, and has a better battery time

    my PC laptop i got at the same month is cheaper, has more software on it that came with it right out of the box, and i have a larger selection of titles to choose from when i go to the computer stores near me...some titles can only be found on PC

    objectively, both platforms have their pros and cons and the best way to really know it is to have had several PCs and several macs over several years' time
     
  22. thread starter macrumors newbie

    Joined:
    Nov 10, 2003
    #22
    clarification

    Well to answer some of these comments... i do understand that computer have issues but it is apple as a company's job to make sure the product goes through QC and if for some reason the computer that slips pass testing get's into the customers hand's... they should do everything they can to rectify the situation.

    My standards of this machine was not met... check point one... fine... so i call back and let apple know of this issue.. fail...

    Check point two... service on the phone... tech support.. feeding me the stuff that helps your grass grow... terrible (more upset with the service then computer itself).. fail

    Check point three... computer still doesn't work.... i bring computer in for repairs... technicians do not give me a straight answer on why this machine is having problems. fail..

    last check point (there are others i am not mentioning... anyway)... call customer service to elighten them of the experience i've been having with tech support... fail..

    bottom line is... if the machine does not work... that is ok with me... get me a machine that works then, or take it in and make repairs but get it right the first time.... this is what gets me.. yes i sold macs for 5 years and now i realize.... all the crap i heard people feeding customers... a lot of it its just that crap.... support is great, techs will take care of you, these machines are built like a rock! yeah yeah... trust me... i've heard it all... i know policies, operations, etc... and i'm saying.. this is the worst purchase experience i have ever had!!! I am dying to be a believer.. i gave apple 37 chances to help me out... same answer over and over... sorry... you need to take it in... you need to do this.. you need to do that.. NO! i need to get a machine that works for the good money i paid for this machine.. this is what really erks me... if there aren't alot of customers like me that have so called LEMONS... then why not say.. "hey sorry you had to go through all that trouble.... here at apple, we have full faith in our products and want you keep you as a satisfied customer so we are going to take your system based on your word that the machine is not working and give you a new system. Sorry for all the time you spent reformating, reinstalling, backing up, testing, troubleshooting, on hold with customer service and tech support, bringing in the system the amount of times you did and here you go!" problem solved.. no more pissed off customer... i feel that is very reasonable but these guys don't get it.... So what if they don't find a problem when i bring it in.. WHY WOULD I LIE ABOUT IT NOT WORKING!!! i think this machine is beautiful but no matter.. its not working the way this 64bit monster is suppost to work...

    anyway... i'm more upset with the way this purchase was handled by the apple reps then the performance of the computer... my g5 can't give me attitude or give me the run around.. but these reps sure can... just fix the damn machine and i'll go back being the happy user i was when i opened the damn black box!

    last statement.... you don't get progress by POINTING FINGERS! (customer relations: you have to take it into the apple store... apple store: you have to call customer relations.... customer relations: you have to talk to tech support... back to... tech support: you got to bring the computer into the apple store... on and on we go....wish me luck..)
     
  23. Retired

    jefhatfield

    Joined:
    Jul 9, 2000
    #23
    if somebody goes back to PC, it's not the end of the world for apple since that person could very well come back if apple inc gives them reason

    when the imac came out in 98, followed by the ibook a year later, a whole boatload of people came onto the mac platform and apple inc's stock went through the ceiling

    but certian bad things happened that have probably made some mac users go to PC or go back to PC

    motorola got stuck at 500 mhz for 18 months, mac service has fallen down then got back up then slipped again as some of the posts i have seen on this website has mentioned, os x did not come charging out of the gate like promised, and panther has been less than glorious...i have to admit, at those junctures i have been tempted to stop buying macs and be a PC only person
     
  24. thread starter macrumors newbie

    Joined:
    Nov 10, 2003
    #24
    oh the ie question

    ie = the most universally use browser in the world hands down... meaning more website are designed to be compatible with ie... meaning less bugs... i'll wait a bit until netscape puts gets their feet back in the game and see.... i guess my answer is i don't trust the african safari hunt browser yet..
     
  25. macrumors 65816

    me_94501

    Joined:
    Jan 6, 2003
    #25
    dankim723, I can understand why you would want to dump the Mac, but consider this:
    -You've only owned one Mac. One. Odds are you got a dud. If you end up owning five Macs and all five end up duds, then you have my permission to jump ship. But to jump ship after one Mac? Come on, man. Give the Mac a chance. Also remember that you could have bought an HP and had similar problems to what you're having with Apple.
    -Try another Mac. If you have access to another Mac (either through a friend or a family member), give the OS a chance to shine.
    -How OS X treating you? If the OS is working for you,you may want to consider sticking on the Mac side.

    What you're doing is the equivalent to declaring that a football team has no chance to win the Super Bowl after losing their first game of the season. First impressions are the most important, but you have to disregard the first impressions and give things a chance. Otherwise, you might just miss out on something you'll regret passing by.

    As for your problems with Apple Tech support, be persistent. I've never had problems with their tech support, but be persistent. Call often and try to talk to someone else. Some tech support guys are more flexible than others. Don't be rude. Be firm with them but don't be a jack@$$ with them on the phone. I'd hate to see you give up on the Mac so soon.
     

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