Photoshop CS2 Pre-oder problems

Discussion in 'Buying Tips, Advice and Discussion (archive)' started by Lincoln, Apr 6, 2005.

  1. Lincoln macrumors regular

    Lincoln

    Joined:
    Sep 22, 2003
    Location:
    UK
    #1
    Has anyone tried to pre-order Photoshop CS2 yet?

    I have and have yet to succeed :mad:

    I tried this morning (via the web) and although I could log in with my Adobe ID on th US site. I was getting an invalid username/password error on the UK store sight. The username and password were correct for the UK sight!

    Then I tried again this morning at work (on a PC), I tried logging in to the UK store sight and wonder of wonders it worked :D . I then went through the process of placing the order and at the conform address page I got an "ERROR! It is forbidden to create a sales document for product 13102174" and could not get past this page. :confused:

    I waited for 9am this morning and rang Adobe UK Sales after a short wait on hold I got through and I was told that they cannot place pre-orders as their computer systems wouldn't allow it (they get the same error as I did)! She advised that I try again later today on the web, she didn't sound convinced that it would work as she had been told that the fault had been fixed.

    I did try a couple of minutes ago and I cannot log in again! :confused:

    Anyone else had similar problems? Is it limited to Adobe UK?
     
  2. liketom macrumors 601

    liketom

    Joined:
    Apr 8, 2004
    Location:
    Lincoln,UK
    #2
    Sounds like they are having problems taking orders - either wait a bit and try again.

    or just go pick up a copy when it is shipping in nottingham

    ps nothing to see on apple refrub today 1.8/2.0 PM
     
  3. Lincoln thread starter macrumors regular

    Lincoln

    Joined:
    Sep 22, 2003
    Location:
    UK
    #3
    Everything now OK

    I tried again today and not only can I noe log into my UK Adobe Store Account I managed to order my Photoshop CS2 Upgrade.

    Well done Adobe UK for sorting the problem out! :cool:
     

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