Photoshop CS4 fails to install

Discussion in 'MacBook Air' started by CathMac, Dec 29, 2009.

  1. macrumors newbie

    Joined:
    Dec 29, 2009
    #1
    I am trying to install Photoshop CS4 on a MacBook Air running OS X 10.5.8
    The error message is the application Setup quit unexpectedly and then when I choose Report there is a long message and at the end:

    Exception Type: EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000
    Crashed Thread: 0

    Dyld Error Message:
    Library not loaded: @executable_path/../Frameworks/asneu.framework/Versions/A/asneu
    Referenced from: /Users/catherine/Desktop/Adobe Photoshop CS4/Setup.app/Contents/MacOS/Setup
    Reason: image not found

    I have contacted Apple and Adobe. Apple say it should run OK and Adobe after lots of suggestions, none of which worked have stopped responding. It's very frustrating not to be able to use Photoshop on my lovely laptop and it surely must be possible ... any ideas?
    Thanks

    Catherine
     
  2. macrumors 604

    chrono1081

    Joined:
    Jan 26, 2008
    Location:
    Isla Nublar
    #2
    I can tell you its definitely Adobe and not your laptop as a co-worker has it running on their air.

    Adobe did a TERRIBLE job with CS3 and CS4 and the installer for CS4 constantly wreaks havok.

    Unfortunately once you try and install it it leaves pieces all over the place that appzapper and appcleaner can't even find. You may end up having to do what I did and reinstall the OS then reinstall cs4 first : /
     
  3. macrumors 6502a

    Joined:
    Dec 2, 2003
    Location:
    Pittsburgh
    #3
    Not sure if this will work, but it's worth a try. The installers for Adobe suck, and sometimes they screw up. The following strategy worked for me on a similar problem with PS elements.

    (1) There is a cleaner program on adobe's website, I think it's a shell script. Run that. (Warning - this will get rid of other adobe stuff too.)

    (2) Create a new user with admin privileges, log in as that user, then run the installer.
     
  4. macrumors 601

    ayeying

    Joined:
    Dec 5, 2007
    Location:
    Yay Area, CA
    #4
    I have photoshop CS4 installed on my air without any problems. Though, adobe's installer has given me issues many times before.
     
  5. macrumors 6502a

    Joined:
    Nov 10, 2008
    Location:
    Denver
    #5
    I agree with Dave00. Many Adobe installers litter your disk with invisible files as part of their licensing and DRM scheme. If something gets corrupted it can be very difficult to fix without a complete wipe of the HD and the Adobe utility is a lot less work if it fixes the problem.

    I had a similar issue with Acrobat once and it took a reformat/reinstall to fix the problem. One of the many reasons I avoid Adobe software if I can.
     
  6. macrumors 68020

    Kebabselector

    Joined:
    May 25, 2007
    Location:
    Birmingham, UK
    #6
    That's fixed a few adobe issues for me in the past, probably would be my first call now.
     
  7. thread starter macrumors newbie

    Joined:
    Dec 29, 2009
    #7
    Thanks to everyone

    Thanks for your suggestions and the information that the Adobe installer is the problem. I think I'll try the clean up and then install and let you know how I get on.
    Catherine
     
  8. thread starter macrumors newbie

    Joined:
    Dec 29, 2009
    #8
    It worked!

    I used the clean up and it loaded so I'm really pleased. However just to prove your points about how flawed Adobe products are, my license number was rejected though I copied it faithfully so Photoshop is running in trial mode. I have sent another case report to Adobe!
     
  9. macrumors 6502a

    iDisk

    Joined:
    Jan 2, 2010
    Location:
    Menlo Park, CA
    #9
    Your experience helped my decision somewhat

    I just posted a New Thread "Coding in the Air ... Advice" .

    One of my concerns were about the performance of PS & illustrator on the MacBook Air.

    I'm not a fan of going out my Apple ecosystem, but I wanted to know from you, what type of use are you using with your MacBook Air?

    Light? Moderate? Heavy?

    I plan on using mine as a primary machine, with extensive coding use and moderate photography.

    Glad to hear your issues were solved. Hopefully Aperture X will integrate some things that will make users less dependent on Adobe Photoshop.

    iDisk


    :apple:
     

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