Photoshop "Unable to save due to program error"

Discussion in 'Design and Graphics' started by kylenormandin, Oct 15, 2009.

  1. macrumors newbie

    Oct 15, 2009
    Hey guys,

    Thanks again in advance.

    I'm currently using Adobe Photoshop CS3 and run into the same problem once or twice a week. When I go to save a file I've been working on it will state something to the effect of "Photoshop cannot save [filename] due to a program error." From there, it wont allow me to save to the same hard drive that the original file is from, but I can save to another hard-drive. Also, once I reset the preferences (Shift+Option+Command upon start up) it works fine for a few days, then does it again. I just want to know if anyone can fill me in as to why this would keep happening.
    I read something about how you should not keep your photoshop scratch disk on the same hard-drive as your boot disk, which mine is, but it was never a problem until a month or so ago.

    Thank you,

    Kyle Normandin
  2. macrumors 6502


    Jul 5, 2006
    I've had it happen to me a few times. Its not often but has happened. I would try and reinstall Photoshop. I dont know how your machine is set up, but I had the problem alot when I took over my job. The previous guy took the HD and partitioned it into 3 different partitions. He had his main hard drive, apps, and scratch. Half the programs were on the main partition and half were on the apps partition. I installed a new HD and reinstalled photoshop and it has been working better for me.
  3. macrumors 68040


    Oct 12, 2005
    I've had this issue before I think it's when Photoshop "think" a version of the file is already open by another process thus not allowing you to save.

    I've found opening then closing the file in Preview while your PSD is still open in Photoshop usually works.
  4. thread starter macrumors newbie

    Oct 15, 2009
  5. Moderator emeritus

    Jul 4, 2004
    This used to happen on one of our work machines; it turned out to be a permissions problem.

    Setting permissions

    Ensuring that the drive or the partition that you're writing to is set to both read and write for all relevant accounts is also something that's worth checking, just in case.
  6. macrumors 603

    Oct 22, 2007
    An Island in the Salish Sea
    I repair permissions on my boot disk, and the problem goes away. I don't why, but it works every time for me.

    I have my scratch disk set to a different drive.
  7. Cel
    macrumors newbie

    Sep 14, 2012
    Photoshop program error, cannot save file

    This happens to me regularly - I process up to 100 images a day for a newspaper. I was hoping to find out why this happens, but I can at least share my workaround. Select all, copy, command N, paste, flatten, go to the unsavable file and copy the name, go to your new, Untitled file, command shift Save and paste the name. Then it saves just fine. A pain, but it works. :)

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