Photoshop "Unable to save due to program error"

Discussion in 'Design and Graphics' started by kylenormandin, Oct 15, 2009.

  1. kylenormandin macrumors newbie

    Oct 15, 2009
    Hey guys,

    Thanks again in advance.

    I'm currently using Adobe Photoshop CS3 and run into the same problem once or twice a week. When I go to save a file I've been working on it will state something to the effect of "Photoshop cannot save [filename] due to a program error." From there, it wont allow me to save to the same hard drive that the original file is from, but I can save to another hard-drive. Also, once I reset the preferences (Shift+Option+Command upon start up) it works fine for a few days, then does it again. I just want to know if anyone can fill me in as to why this would keep happening.
    I read something about how you should not keep your photoshop scratch disk on the same hard-drive as your boot disk, which mine is, but it was never a problem until a month or so ago.

    Thank you,

    Kyle Normandin
  2. jdl8422 macrumors 6502


    Jul 5, 2006
    I've had it happen to me a few times. Its not often but has happened. I would try and reinstall Photoshop. I dont know how your machine is set up, but I had the problem alot when I took over my job. The previous guy took the HD and partitioned it into 3 different partitions. He had his main hard drive, apps, and scratch. Half the programs were on the main partition and half were on the apps partition. I installed a new HD and reinstalled photoshop and it has been working better for me.
  3. ezekielrage_99 macrumors 68040


    Oct 12, 2005
    I've had this issue before I think it's when Photoshop "think" a version of the file is already open by another process thus not allowing you to save.

    I've found opening then closing the file in Preview while your PSD is still open in Photoshop usually works.
  4. kylenormandin thread starter macrumors newbie

    Oct 15, 2009
  5. Blue Velvet Moderator emeritus

    Jul 4, 2004
    This used to happen on one of our work machines; it turned out to be a permissions problem.

    Setting permissions

    Ensuring that the drive or the partition that you're writing to is set to both read and write for all relevant accounts is also something that's worth checking, just in case.
  6. snberk103 macrumors 603

    Oct 22, 2007
    An Island in the Salish Sea
    I repair permissions on my boot disk, and the problem goes away. I don't why, but it works every time for me.

    I have my scratch disk set to a different drive.
  7. Cel macrumors newbie

    Sep 14, 2012
    Photoshop program error, cannot save file

    This happens to me regularly - I process up to 100 images a day for a newspaper. I was hoping to find out why this happens, but I can at least share my workaround. Select all, copy, command N, paste, flatten, go to the unsavable file and copy the name, go to your new, Untitled file, command shift Save and paste the name. Then it saves just fine. A pain, but it works. :)
  8. Carolina12 macrumors newbie

    Oct 21, 2016

    All you need to do is make sure you have no mask hanging out the canvas. To check, while holding the command click on the mask and if the selection is outside the canvas it will give you that error message. Make sure you check all your masks and voila! that's all it is!
    Hope it helps!
  9. spacedcadet macrumors regular

    Mar 5, 2009
    Relatively common PS bug. Workaround that sometimes fixes it is to "save as" to a different location, ideally a different disk. Then quit and restart, or even logout of Mac OSX and log back in before restarting PS.
  10. spacedcadet macrumors regular

    Mar 5, 2009
    Interesting, I will try and see if this is replicable on my setup.

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