Pixelmator Apologizes for Crashes Resulting from Nvidia Driver Bug

Discussion in 'Mac Blog Discussion' started by MacRumors, Dec 6, 2012.

  1. MacRumors
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    MacRumors

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    The team behind Pixelmator has posted a lengthy apology on their blog following the discovery of a bug that would sometimes cause Macs to restart or the app to crash when intensively using the popular image editor.

    It turns out, the newest Nvidia Geforce graphics card drivers in OS X 10.8.2 are causing the issue, and Pixelmator is working with Apple to resolve the issue.
    The affected Macs have GT 120, GT 320M, GT 330M, 9400M, and GT 9600 Nvidia graphics cards.

    Article Link: Pixelmator Apologizes for Crashes Resulting from Nvidia Driver Bug
     
  2. eyoosuf
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    macrumors newbie

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    #2
    I am so used to PIX...

    I am so used to the PixelMator and yesterday i realised it is crashing often :confused: and then i switched to the Photoshop :)
     
  3. HMI
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    HMI

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    #3
    "Dear customers,

    I'm sorry Nvidia sucks!

    Have a good day!

    Sincerely,

    Pixelmator"
     
  4. geeksweep
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    macrumors newbie

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    #4
    Nvidias on Apples hotseat list

    A few years back Nvidia shipped faulty graphics cards that would cause the whole system to overheat over time and cause other problems. Apple banned them for a while on their systems and it looks like Nvidia is back at it again. They better straighten up or they will lose a HUGE customer(apple).
     
  5. goodcow
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    macrumors 6502a

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    #5
    Who writes Nvidia's Apple drivers, Nvidia or Apple themselves? Regardless, isn't it Apple's responsibility to properly test graphics drivers, especially given the mere handful of them officially supported on their hardware?
     
  6. newdeal
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    macrumors 68000

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    #6
    ...

    My pixelmator was really beachballing when I was dealing with some simple art (files were not large but the canvas dimensions were) and I never had had an issue before so I was wondering why this was happening. Its on a 15" 2010 macbook pro so it does have one of those discrete chips in it. I think I deleted pixelmator and installed photoshop instead which just is better but I hate how photoshop installs all of these other things I don't need and clutters up my applications folder even when I do a minimal install
     
  7. SeattleMoose
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    macrumors 65816

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    #7
    I Love Pixelmator

    Pixelmator is probably my most used application besides web and mail. Love to mess with photos and improve them.

    The PM team is VERY responsive and forthcoming with information. That just binds me even closer to the product. Honesty and acknowledgement of "oops" increase customer base confidence.

    Secrecy and silence have the opposite effect...
     
  8. iRCL
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    #8
    Pixelmator really went to the ends of the earth to fix this one

    Unfortunately, since VERSION 2.0 when I became a customer, I noticed that this app suffers from memory corruption on very large images, especially if I leave them open and multitask for hours or days. Repeating patterns will appear on the image, actual corruption of the image itself. This is on MBP w/Geforce as well as MBP w/HD 3000 and MBA w/HD 4000.

    Also I have no idea why they would tear apart their macs to solve this problem. That does not make any sense at all, it just makes them sound amateur

    I really love the app BTW and am a huge Pixelmator proponent
     
  9. T'hain Esh Kelch
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    T'hain Esh Kelch

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    #9
    I would like to love Pixelmator, but I just can't use that horribly black user interface. How they came up with that, and thought it was great is beyond me. Absolutely unuseable.
     
  10. Michaelgtrusa
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    Michaelgtrusa

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  11. JoeRito
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    JoeRito

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    #11
    Pixelmator rocks... just started using it after switching through 7 other photo editors over the last 4 years. I appreciate a company that shares info like this and will be a proponent even more now. Best software on the planet and I got mine on th App store for only 14.99!!!!!!!!!! worth 5-6 times that easy.
     
  12. mdriftmeyer
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    mdriftmeyer

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    #12
    Perhaps they didn't want to look too much like Final Cut Pro X?
     
  13. thekev
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    thekev

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    #13
    These are older cards. AS I recall those drivers were never amazing. The 9400m and 320m were integrated graphics. Their choice was to use one of those or accept intel's GMA graphics. I'd say they made the right choice.

    It is. You're buying a system from Apple, not building one yourself. It should have decent drivers. On Windows AMD seems to have more driver bugs. I'd probably prefer them under OSX if it wasn't for the use of CUDA in some applications.

    I have creative suite, and yet I still intend to purchase Pixelmator just to see what it can do. Adobe neglected many things for years in Photoshop. The brushes sampled in a really horrible way, and the pressure sensitive shape dynamics were pretty bad compared to some of the other software packages. It was still usable, but it made some things unecessarily tedious. Some things didn't work well meaning they required more work.
     
  14. sshhoott
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    sshhoott

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    #14
    I knew it! These Nvidia drivers are plagued with issues. And memory leaks are just one of them! (These leaks happen overtime when an App is dependent on GPU is some way, such as GPU acceleration).

    I've sent Apple so many feedbacks, but nobody listens. Hopefully, they have fixed all the issues in the upcoming OS X 10.8.3 update.

    Please send feedback if you haven't.
     
  15. benthewraith
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    benthewraith

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    #15
    Nvidia is not likely to be at fault in this case so I doubt Apple will blame nvidia. Apple co-develops the graphics drivers that nvidia publishes for its cards. More than likely this is a fault of the changes made by apple in the last patch.
     
  16. throAU
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    throAU

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    #16
    Thats good of them. Considering the driver bugs are not their fault.
     
  17. marc11
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    #17
    Just ask all the 2010 15" MBP owners with the GT330 cards....since ML if you use an external monitor or HDMI out, on occasion you will get a black screen or kernel panic coming out of sleep or when disconnecting the monitor. It is so bad that Apple is replacing the logic boards under a special warranty exention for three years from purchase date. Odd thing is, it is only under ML. Apple fixed it with a patch for Lion but something about ML cannot be fixed...but why a logic board replacement? Points to a chip defect to me that software cannot work around.
     
  18. GermanyChris
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    GermanyChris

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    #18
    I can use Ps efficiently but I can't understand Pixelmator. I do however like the fact that they talk unlike Adobe and Apple.
     
  19. JordanNZ
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    #19
    Apple only writes the front end of the graphics subsystem. The actual drivers are written by Nvidia, who sometimes publish updated ones on their website before they're rolled into the Apple point updates.
     
  20. ikir
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    #20
    I use it about everyday, and I love Pixelmator'S UI, simple, sleek and sexy.
     
  21. tillsbury
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    How could they tell the difference between the drivers crashing and Pixelmator just crashing randomly all the time?
     
  22. benthewraith
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    benthewraith

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    I remember that particular bug. AFAIK it was more related to switching between the integrated and discrete graphics. It is solved by a logic board replacement. However, for me, it was never the dedicated card that caused the crashing, it was the integrated.
     
  23. Mr.damien
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    #23
    Pixelmator, the app that made me switch to creative cloud.

    I wasn't able to use this app without encountering a bug at any time.
     
  24. CrickettGrrrl
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    CrickettGrrrl

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    #24
    I quite like the black user interface--it just seems to get out of the way, very clean and uncluttered. It was a little abrupt using it the first time, coming from an older version PS with the light grey UI, but even PS has moved to a darker interface now.
     
  25. JoeRito
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    JoeRito

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    #25
    Pixelmator UI is simple and slick... plenty of horsepower to handle major editing too.
     

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