Please Help!!!! I can't reinstall Lion

Discussion in 'MacBook Air' started by tech324, Aug 8, 2011.

  1. macrumors 6502

    Joined:
    Jul 25, 2010
    #1
    I wiped the partition from the 121.33 GB SSD drive on my 2011 Macbook air. When I restart and do command+R, a globe shows up and turns and it does some kind of install progress for about 11 minutes.

    Then it shows an apple logo, shows a big X and then a fast progress bar. Then it immediately comes up with a pop up that says:

    There was a problem installing Mac OS X, Try reinstalling. Then it gives an ok button and just puts me back in the disk utility program. Anyone know how to fix this?
     
  2. macrumors 6502

    Joined:
    Aug 9, 2007
    Location:
    Houston, TX
    #2
    Try booting up holding down the Option key instead of Cmd-R.
     
  3. macrumors 68040

    Cynicalone

    Joined:
    Jul 9, 2008
    Location:
    Okie land
    #3
    Do you have an external DVD drive you could use?

    Try booting from a Snow Leopard DVD and completely wiping the drive. Then try booting into the Recovery Mode.
     
  4. ChristianJapan, Aug 8, 2011
    Last edited: Aug 8, 2011

    macrumors demi-god

    ChristianJapan

    Joined:
    May 10, 2010
    Location:
    日本
    #4
  5. thread starter macrumors 6502

    Joined:
    Jul 25, 2010
    #5
    I tried the option and it didn't work. I didn't have an external DVD drive so I couldn't go that method. Thank you all for your suggestions. I only had the air for a week so I decided to take it back. I tried taking it to the Apple store and they could not fix it because they do not have the usb drives for the version of Lion on the AIR. So I returned it to the store I bought it from for a refund.

    I ordered a MBA through Amazon anyways with the Kindle discount :)
     
  6. macrumors newbie

    Joined:
    Aug 8, 2011
    #6
    Hi. Same thing happened to me today. I decided to do a reinstallation of the Lion on my 13" mba. I followed the suggestion on the apple support website, erased my disk using disk utility and when i tried to reinstall the Lion, it stated that "this version of Mac OS X 10.7 cannot be installed on this machine". I was left with a blank white screen. I restarted the mpa, held onto Command+R, a rotating globe appeared with a 24:00 below. Then an error message "apple.com/support - 1006F" appeared. I restarted the mba with the Command+R, and i have been seeing this rotating globe for the last one hour, same 24:00 below it. Would really appreciate some advice and assistance here. This is my first entrance into the Mac. Thanks and regards.
     
  7. huschpuscheli, Aug 8, 2011
    Last edited: Aug 8, 2011

    macrumors regular

    Joined:
    Jul 28, 2011
    #7
    maybe this helps for some: http://www.ictofficers.co.uk/blog/2011/08/08/apple-osx-restore-offline/

    edit: if the message "There was a problem installing Mac OS X, Try reinstalling." appears after a reboot, reset your pram.
     
  8. macrumors 68040

    Joined:
    Jul 11, 2009
    #8
    2011 Macbook Airs cannot use 10.6 Snow Leopard or even the version of 10.7 available in the App Store, so there's no option to boot from a DVD.
     
  9. macrumors 68040

    Cynicalone

    Joined:
    Jul 9, 2008
    Location:
    Okie land
    #9
    You can't boot to the DVD? :confused:

    That is interesting.
     
  10. MRU
    macrumors demi-god

    MRU

    Joined:
    Aug 23, 2005
    Location:
    Ireland
    #10
    As you can access this forum you can clearly get the internet.

    So go to Apple and download the Lion Recovery USB utility and create a Lion Recovery USB

    http://support.apple.com/kb/DL1433


    Download and create your own recovery USB to kick start the downloading of Lion and recovery of your system.
     
  11. macrumors 68040

    Joined:
    Jul 11, 2009
    #11
    Macs cannot generally run an OS older than the one included with the computer, and the 2011 Macbook Airs all ship with 10.7. There's also no install media; the only installation is via internet.
     

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