I had my nano replaced due to a non-functioning screen. Still under warranty, Apple shipped a replacement back to me when I was out of town. Fed-Ex took it off their shelf after 5 days and it has been returned to sender at their ACI location in Elk Grove, California. I am finding little to no information about ACI on google nor how to acquire their phone number. All I have is a repair # that apple gave me and the physical address of where to find ACI. I searched this site and found a phone number of ACI but when I call it someone named Steve is away from his desk. That happens everytime I call. I'm not sure it's even the correct number I'm looking for. If anyone has a suggestion, please pass it on. I'd like to contact ACI directly. I've not tried doing the 1-800 journey from numbers found on apple's website but I will as a last resort. Thanks for viewing my post.