iPad mini Poetic Slimline Case: Good Customer Service Experience

Discussion in 'iPad Accessories' started by TJ61, Mar 5, 2013.

  1. macrumors 6502a

    Joined:
    Nov 16, 2011
    #1
    I jumped on the Poetic Slimline when they first came out for the mini, and picked it up for $5. After 4 months use (with no drops or knocks that I'm aware of) I noticed a small chunk out of the plastic in one corner, with an emanating hairline crack that probably started the whole thing.

    I sent an e-mail with a photo to ask if this was covered under the 3 year warranty, and their reply was an apology followed by a choice of refund or replacement. (No need to send back the damaged item due to the comparative cost.)

    So, while it would be nice if the first case hadn't developed a problem, I applaud the seller (Exact-Deal) for a quick and painless follow thru on customer service.

    Regards,
    Tom
    p.s. No affiliation, no service or compensation in exchange for a favorable rating or post, etc.
     

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