Power button not working...any idea's?

Discussion in 'iPhone' started by Clint1583, Feb 12, 2013.

  1. macrumors member

    Joined:
    Mar 4, 2011
    #1
    Got a call from my daughter away at college tonight and she says the power button on the iphone 5 she received this past Christmas no longer works, luckily it's stuck in the on position! Any thoughts or idea's in fixing it? I had bought the phone from Verizon but I'm not sure if she needs to take it back to a Verizon store or an Apple store. It's only 2 months or so old. Thanks for any help.
     
  2. macrumors newbie

    Joined:
    Aug 28, 2009
    #2
    My brother had problems with the power button on his phone. Verizon will send you either a new one or refurbished (you don't get to pick). Replacement will be sent out, no replacements done in store.

    Apple will replace from store stock, if you go there.
     
  3. macrumors demi-god

    iPhone1

    Joined:
    Apr 2, 2010
    Location:
    San Diego, CA
    #3
    Took my wife's iPhone 5 in with the same problem to the Apple Store and they replaced it, no questions asked.
     
  4. macrumors 6502a

    chrisrosemusic1

    Joined:
    Jan 31, 2012
    Location:
    Northamptonshire, England
    #4
    Happening fairly frequently with other people - my friend just exchanged his after 5 months because it took 8-10 attempts to unlock his phone each time.
     
  5. macrumors 68040

    Joined:
    Aug 8, 2008
    Location:
    Manhattan
    #5
    If its convenient I'd much rather deal with the Apple store than the average carrier store. You'll walk out with a replacement without a problem but be sure to make an appointment online ahead of time for the genius bar.
     
  6. macrumors 6502

    Joined:
    Dec 19, 2012
    #6
    Been there, done that.

    my perfect launch day iphone 5 had this problem happen just last month... so what's that? 3-4 months out of it before a major hardware defect...?

    QC is slipping...
     
  7. thread starter macrumors member

    Joined:
    Mar 4, 2011
    #7
    Thanks for the help. Sounds like I'll make her an appointment with a local Apple store.
     
  8. macrumors 68020

    Rocko1

    Joined:
    Nov 3, 2011
    #8
    Um, do you really need to ask what to do in order to fix it? TAKE IT BACK TO APPLE!
     
  9. macrumors 6502

    Joined:
    Dec 19, 2012
    #9
    Yeah, the short answer is take it to Apple. don't deal with VZW if you can avoid it. Apple will swap the device out on the spot. Verizon... well, who knows what they'll do.
     

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