Powerbook 12" Battery Exchange Program

Discussion in 'PowerPC Macs' started by orijinal, Sep 15, 2007.

  1. macrumors 6502

    orijinal

    Joined:
    Jun 6, 2005
    #1
    Hi,

    During the week of August 23rd, I sent in a request for this battery exchange on my Powerbook. It qualified, and I received the replacement battery within a couple days.

    Unfortunately, the battery did not include a return label, so I had to get a special shipping request from Apple and had to give their account number on DHL so I wouldn't be charged for it. That weekend, DHL picked up my battery.

    Now, what I am asking is how can I check if they received my battery or not? I don't remember when I first applied for this exchange if it required me to fill in a creditcard number or not... Because, when I had called, the service rep told me that I could either throw out the battery, or send it in with the apple account number through DHL. I remember reading that if the battery didn't qualify, or something like that, that I would be charged.

    The rep told me that I would receive an e-mail regarding the battery later on, but it's been a few weeks now and I haven't heard anything.

    I called up apple support but they weren't able to help me, and gave me the service repair number -- 800-320-3728, but that number doesn't help me because I don't have any numbers to enter in on that number. I only have the order number that I first received when applying for the exchange.

    Any ideas??? I don't want to be charged for this battery!
     
  2. macrumors G3

    QuarterSwede

    Joined:
    Oct 1, 2005
    Location:
    Colorado Springs, CO
    #2
    I would just keep checking your account to see if they charge you. If they do then call them and get it sorted.
     
  3. thread starter macrumors 6502

    orijinal

    Joined:
    Jun 6, 2005
    #3
    Hmm, after doing some digging, apparently this is the form that I filled out:

    [​IMG]

    No spot for credit card...

    does this mean that I won't get charged? or is my serial number linked to the credit card at purchase... A relative had purchased the powerbook for me as a gift, will he get charged?

    Thoughts?
     
  4. dcv
    macrumors G3

    Joined:
    May 24, 2005
    #4
    Oh wow I'd completely forgotten about this... it must be almost a year since I sent my battery back and I never heard any more about it. I wouldn't worry too much if I were you and no you won't be charged anything.
     
  5. thread starter macrumors 6502

    orijinal

    Joined:
    Jun 6, 2005
    #5
    so once you sent it back, apple didn't confirm that they had received your old battery or anything? sounds kind of shady.

    i actually got lucky on this. my battery was holding around 5% battery health, when i stumbled on the recall info. i remember reading about it a summer ago, but kept putting it off.

    i'm really just worried because the lady had said that there *was* a chance i would be charged, and the fact that i had to return the battery by different means (since the return label wasn't in my box) made me a little more wary.
     
  6. thread starter macrumors 6502

    orijinal

    Joined:
    Jun 6, 2005
    #6
    followup:

    well, i finally got a competent apple service rep. she said that if i didn't receive any notice via e-mail (after receiving the replacement) telling me that i needed to send in my battery, they had already received it (since it has been more than 10 days from the date of receiving the battery).

    hopefully this is true. i made sure to get the rep's name and reference number for the call...

    thanks for the insight too, quarter + dcv!
     

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