Powerbook Battery Recall = 1.5 hours with Apple Support

Discussion in 'PowerPC Macs' started by peapody, Feb 19, 2008.

  1. macrumors 68040

    peapody

    Joined:
    Oct 7, 2007
    Location:
    baltimore, md
    #1
    Just spent 1.5 hours on the phone with Apple customer support trying to get a new battery for my powerbook. I called in 10 days ago to get the order in to get a new battery replacement, they said its on its way and should get there within 5-9 business days. Turns out the order never went through. Hence the 1.5 hour phone call, and 10 days to get a battery replacement for a potentially exploding battery.


    Apple said that the online form is not working, and that they had to make a customer satisfaction order for me. So I guess this post is for people who recently acquired a secondhand powerbook like me with a bum battery...the powerbook/ibook battery recall is still in effect, but you must call into apple support.
     
  2. macrumors 6502a

    theLimit

    Joined:
    Jan 30, 2007
    Location:
    up tha holler, acrost tha crick
    #2
    The online form worked fine for me on Feb 6, received battery on Feb 14.
     
  3. macrumors newbie

    Joined:
    Feb 18, 2008
    #3
    website/support

    The website wouldn't let me past the serial number question because my warranty has expired. I couldn't find anywhere to send an e-mail. The 24/7 customer phone line transfers to a message "call back between 6-6pm pacific".
    My charger fried, and likely ruined my battery.
    My 4x Super Drive has never successfully burned a disc.
    Safari crashes when using Adobe Flash.
    MacBook 2.0, 13", 1.1
     

Share This Page