Powerbook support ... annoyed!

Discussion in 'General Mac Discussion' started by Rog210, Jan 12, 2005.

  1. Rog210 macrumors regular

    Joined:
    Mar 23, 2004
    #1
    I've just got off the phone with Apple tech support (UK) about a dead optical drive in my PB (3 months old) Whenever I've had a problem with a Mac in the past Apple have shipped a box and collected it, fixed the problem and shipped the unit back to me. Now I'm informed that this is no longer the case and that I'm gonna have to drive an hour and a half each way (at my expense and in my time) to the nearest reseller get the PB fixed.

    I buy Apple's products partly for the excellent support, if this is no longer the case and the support is as bad as that offered by PC venders then I might as well save myself some money and build my own PC next time :(

    Does anyone else think this is out of order?
     
  2. mactropy macrumors member

    mactropy

    Joined:
    Dec 4, 2004
    Location:
    M&M's
    #2
    Wow that sucks. I had my fair share of problems with Apple about 2 years ago (iBook logic board) and they've always shipped boxes. But it sucks that you have to drive to the next reseller. Don't think that that is very customer-friendly.

    Bummer. :(
     
  3. BakedBeans macrumors 68040

    BakedBeans

    Joined:
    May 6, 2004
    Location:
    What's Your Favorite Posish
    #3
    tell them to sod off and that they have sold you a dodgy unit and are under contract to get it fixed at there expense

    its fact, dont let them push you over

    as for building a pc, good luck with that :rolleyes:
     
  4. Applespider macrumors G4

    Applespider

    Joined:
    Jan 20, 2004
    Location:
    looking through rose-tinted spectacles...
    #4
    Agreed - the service is not as good as it was.

    I have a problem with a set of iPod headphones that are still under warranty. Apple telephone support said that I would need to send them, wait and then get another pair sent out so I figured I would go into Regent St and do it there. They can only replace them once a Genius says that they are broken and can't be repaired but there are no Genius Bar appointments left and the best they can do is 'try again' tomorrow.

    I had just activated my Procare but that didn't appear to be any use either - except that I can now prebook a Genius appointment supposedly 7 days ahead. Nope, I have the option of Wed, Thurs, Fri (and there are no Wed left and were none left for today by 11am)

    Not every problem can take up 30 minutes of Genuis Time surely - can't they have one Genius who isn't booked out but you can wait in line for?
     
  5. EJBasile macrumors 65816

    EJBasile

    Joined:
    Apr 20, 2004
    #5
    Call them, nicely complain, work your way up the line of levels until you talk to someone fairy important.
     
  6. rogerw macrumors 6502

    Joined:
    Mar 13, 2004
    Location:
    west sussex UK
    #6
    GRRRRRR .......

    dont get me started on Apple support
     
  7. jeremy.king macrumors 603

    jeremy.king

    Joined:
    Jul 23, 2002
    Location:
    Fuquay Varina, NC
    #7
    Depends....Where did you buy the machine?
     
  8. Rog210 thread starter macrumors regular

    Joined:
    Mar 23, 2004
  9. jeremy.king macrumors 603

    jeremy.king

    Joined:
    Jul 23, 2002
    Location:
    Fuquay Varina, NC
    #9
    The retail location, I presume? If so, they may have changed their policies that when you try to get service with a product from a retail store, that you have to bring it to the retail store. Was their any verbage on your sales receipt or service agreement stating this?

    Either way, I could see it being annoying.
     
  10. Rog210 thread starter macrumors regular

    Joined:
    Mar 23, 2004
    #10
    Sorry, I didn't make myself clear, I bought it online from apple.com/uk
     
  11. jeremy.king macrumors 603

    jeremy.king

    Joined:
    Jul 23, 2002
    Location:
    Fuquay Varina, NC
    #11
    Then there goes that idea. I also suggest you keep calling til you speak to the "right" person.
     

Share This Page