Presonus Firebox issues

Discussion in 'Digital Audio' started by peterbucknell@m, Mar 11, 2006.

  1. peterbucknell@m macrumors newbie

    Joined:
    Mar 11, 2006
    Location:
    NYC
    #1
    G'day,
    I just connected the Firebox to my G5 (firewire only, no power) and then ran 1/4" connector cables to my Behringer B2031A speakers.

    Headphones don't get any sound out of the Firebox jack,
    And the speakers have a hum that's more than any of us could bare!
    Is it the unbalanced 1/4" plugs perhaps?

    Hope someone can help.

    Peter

    http://peterbucknell.blogspot.com
     
  2. zimv20 macrumors 601

    zimv20

    Joined:
    Jul 18, 2002
    Location:
    toronto
    #2
    sounds broken. is the box brand new? has it worked before?
     
  3. peterbucknell@m thread starter macrumors newbie

    Joined:
    Mar 11, 2006
    Location:
    NYC
    #3
  4. beatsme macrumors 65816

    beatsme

    Joined:
    Oct 6, 2005
    #4
    this won't be much help

    I'm inclined to think that the lack of headphone output and the speaker hum are somehow related, and it may be that you have a wiring/grounding issue inside the box itself. It sounds like you bought a reconditioned unit (correct?), so the problems you're having may have been the reason it was returned to begin with. I'd send it back.
     
  5. zimv20 macrumors 601

    zimv20

    Joined:
    Jul 18, 2002
    Location:
    toronto
    #5
    i agree, send it back. and the sooner you contact them, the better.

    i had to return something this week, and i'm bringing it up so i can give props to Full Compass for handling it so well. it was only a $30 item, but when it showed up, a rack ear was bent.

    i immediately sent an email to my sales guy, then i left the house. when i got back, i found he'd emailed me back only 10 minutes later, telling me the replacement was already on its way and that a UPS return label was be shipped with it.

    i got the replacement the next day, boxed up the old and dropped it off at my neighborhood UPS store.

    no hassle at all. for a $30 item. kudos to Full Compass. i hope MF treats you as well.
     
  6. beatsme macrumors 65816

    beatsme

    Joined:
    Oct 6, 2005
    #6
    yea...

    MF is pretty good about customer service. When I bought my Les Paul, they actually called me a week later to see how I liked it...pretty cool.

    Anyway, if you send the Presonus thing back, you might consider getting this instead:

    http://www.musiciansfriend.com/product/Recording/Computer/Hardware?sku=701385

    A similar product, in your price range. M-Audio has a good reputation, too.
     
  7. peterbucknell@m thread starter macrumors newbie

    Joined:
    Mar 11, 2006
    Location:
    NYC
    #7
    Thanks everyone. Turns out it was returned by the last purchaser too.
    I suppose the shop doesn't have time to test returned products...

    Peter
     
  8. zimv20 macrumors 601

    zimv20

    Joined:
    Jul 18, 2002
    Location:
    toronto
    #8
    that's no excuse, that's crap. you're well within your right to raise a stink, their lack of caring about their customers has inconvenienced you.
     

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