Printer driver not found

Discussion in 'Macintosh Computers' started by VladDracul, Aug 16, 2003.

  1. macrumors member

    Joined:
    Jun 25, 2003
    Location:
    South Beach
    #1
    Hi,

    I had the following problem when trying to configure my HP Deskjet 3420 printer for Mac OS X:

    Before I installed anything, I plugged the printer to the USB port. Mac OS X inmediately recognized the printer and I was able to print black and white documents without problem. The only problem I had was that color images wouldn't print correctly.

    Trying to solve the color printing problem, I decided to install the driver and utility software the comes with the printer. I thought maybe these drivers would solve the problem.

    That's when everything broke. Now, when I try to add the printer, it shows up in the applet, but with the following message: "driver not installed". I've tried everything including reinstalling the drivers, but nothing seems to work.

    What gives?
     
  2. macrumors 603

    shadowfax

    Joined:
    Sep 6, 2002
    Location:
    Houston, TX
    #2
    have you removed the printer and reinstalled it?
     
  3. thread starter macrumors member

    Joined:
    Jun 25, 2003
    Location:
    South Beach
    #3
    Yes, I did that.

    Actually, I just found out that I'm able to print test pages from the utility program that comes with the printer; but I'm still unable to add the printer to the printer list. Still the same message: "driver not installed".
     
  4. thread starter macrumors member

    Joined:
    Jun 25, 2003
    Location:
    South Beach
    #4
    Hi,

    I managed to finally get it to work. I uninstalled all HP related stuff from my machine and proceeded to reinstall the drivers. It worked without a glitch this time.
     
  5. macrumors 603

    shadowfax

    Joined:
    Sep 6, 2002
    Location:
    Houston, TX
    #5
    great! i guess there must have just been a problem with the installation. it may have had something to do with that you had already plugged in the thing before you installed the drivers, though that's just a guess.
     

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