Problem printing large files from photoshop

Discussion in 'Mac Apps and Mac App Store' started by jschone, Dec 22, 2005.

  1. jschone macrumors newbie

    Joined:
    Dec 14, 2005
    #1
    Hi,

    I have been trying to print a 100x150 cm 240 dpi file on an epson 9800.
    The file was still in 16 bit mode so the file size was about 600mb. The file was a .jpeg from a D2x.
    After I pressed the print button, photoshop started processing for 2-3 minutes. Then I received the following error:

    "Could not print xyz.tif because of a program error".

    I checked the console.app and there are the following messages logged, 16 successive times:

    "Attempt to release a printing object without first doing a retain"

    I tried the same action a few other times. Yesterday I was able to print the file one time. After that the same problem.
    Today, I also reinstalled OSX and Adobe Creative Suite. Problem is still there.

    I also saw that there is a message "photoshop not responding" in the activity monitor. And after a while it starts to continue again. It will do this another time and then it comes back with the "could not print xyz.tif because of a program error".


    I have the following setup:

    -PowerMac Quad (OSX 10.4.3)
    -4.5 gb memory
    -250 gb harddisk
    -Creative Suite Premium 2
    -Epson 9800 (connected with usb 2.0 cable 3 metres to Mac)

    The free disk space is about 215 gb. I did not receive my second disk for the Quad yet, so this is the only disk internal plus a Lacie 250 gb external. I have just migrated to Creative Suite 2 from Creative Suite 1 and I did not create any specific preferences yet. The memory allocation for Photoshop is the standard 70%.
    The Lacie is not in the list of available scratch disks somehow.

    Does someone have an answer tho this problem?

    Kind Regards,

    Jochem
     
  2. yellow Moderator emeritus

    yellow

    Joined:
    Oct 21, 2003
    Location:
    Portland, OR
    #2
    Wrong appraoch, IMO. You should have started by hitting Epson's website for an updated PPD.
     
  3. jschone thread starter macrumors newbie

    Joined:
    Dec 14, 2005
    #3
    Problem Printing large files from Photoshop CS2

    Hi,

    I have the latest printer driver installed. (actually, this is a driver that was released yesterday). I also tried with the older driver (before).

    I also was able to print the file one time, so there is less chance that it is a driver problem. It seems more a concern of memory (management) in OSX or Photoshop.


    Kind Regards,

    Jochem
     
  4. yellow Moderator emeritus

    yellow

    Joined:
    Oct 21, 2003
    Location:
    Portland, OR
    #4
    I assume the printer will print things normally, e.g., other pictures/text?

    I think the next step would be to scale the picture down by 50% and see if it prints, and keep scaling until it gets to a size where it'll print. You need to determine if the problem is on the printer's end or the Mac's end.
     
  5. rjphoto macrumors 6502a

    rjphoto

    Joined:
    Mar 7, 2005
    #5
    drop the resolution

    try dropping the resolution down. You can probably go down to about 100dpi and still get acceptable results.
     

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