Problem with Outlook 2011 Main Identity after moving to new cloned drive.

Discussion in 'Mac Apps and Mac App Store' started by ChinaMiner, Jan 27, 2013.

  1. macrumors newbie

    Jan 27, 2013

    I have a mid-2007 Apple MacBook Pro Core 2 Duo 2.2 15-Inch (Santa Rosa) with OSX 10.6.8. The 120GB hard drive was becoming a problem in terms of space (works perfectly) so I cloned the drive using the industry standard software (name of which escapes me) and swapped in a much newer 250GB drive.

    The machine appears to function optimally after the upgrade. I have used most of my applications without incident using the new cloned drive. However, when I attempted to load Outlook 2011, I got a message that there was a problem with the Main Identity, and MS Database Utility came up. My Outlook 2011 is fully up-to-date in terms of MS updates.

    MSDU promptly locked up on Step 3 when it tried to rebuild the identity. Now the main Main Identity loads up an inbox with 0 messages. The backup Main Identity causes the same error state (locked up).

    I can see all the messages are still on my machine when I, for instance, use Finder (clicking on a message from today pops up the warning that that message isn't associated with the Main Identity, which is obviously trashed):

    1) Is there some easy fix to this? and/or
    2) Can I have Outlook scan the machine for messages to slurp into the main identity? I must say that the "identity" concept has been most unsatisfactory, with Outlook at some point having associated a large number of older messages with another identity that I no longer use for no reason known to me.

    Any thoughts on the foregoing warmly welcomed. (I'd even consider alternative email programs. I like Office for Mac excepting Outlook).


  2. thread starter macrumors newbie

    Jan 27, 2013
    Quick update...the "Main Identity" backup database successfully was repaired, but it's got a profile that's a month old.

    I have a backup of my disk, obviously, since the current disk is a clone: how can I import the 'Main Identity' from a backup, since, as mentioned, the 'Main Identity' on this machine is trashed?

    Thanks for any help.

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