Problem with SmallDog Electronics - Avoid!

Discussion in 'General Mac Discussion' started by BadgerMac, Jan 28, 2003.

  1. BadgerMac macrumors regular

    Jan 6, 2003
    Take it for what it's worth, but I have a story:

    I bought my TiBook this month, ordering on the first. I knew the chances, and have no regrets about purchasing it.

    Then Smalldog on the 7th, the day of MacWorld's announcements, dropped the price of the refurb TiBook 1Ghz/SD that I purchased by 200 bucks. I called them and was told I would be contacted in a week regarding a store credit or adjustment to my Apple Loan.

    I heard nothing and emailed tonite. Got a response back that:

    "I am sorry but we would be unable to offer any price protection on
    that computer. To get price protection we would have had to contact Apple
    within 48 hours of the price drop and they may have honored that but at this
    point they will not, I am sorry."

    Well, that's interesting considering their price protection plan information on their website:

    "Small Dog Electronics Price Protection Policy Small Dog will, upon request, credit you (store credit to be used against future purchases) with the difference in the sale price for goods that have been purchased within 1 week of a price drop or Small Dog sale. You must qualify for all special sale conditions (i.e. buy this computer and get
    this drive). This price protection is only valid for identical items or bundles. Price adjustments (non-specials) from manufacturers are NOT covered under this policy."

    Now if Apple had dropped the price but they didn't I can understand, but looking at their site the SAME DAY I saw the price drop $250. They said that:

    "That price protection policy refers to when Small Dog lowers a price it does not mean when a manufacturer lowers the price."

    Hmmm...didn't they lower their refurb price? That wasnt' a reduction Apple did, their refurb information didnt' indicate this. So they're trying to pass the buck to avoid having to honor something they said they would. That's not the way I do business, but I guess to each his own - even those who aren't necessarily honorable can run businesses in this country.

    Not a huge deal, I'm not on death's door over 200 bucks, but be careful if you ever order from there, they dont' honor what they say they will. I have no intention of doing business with them anymore.

    I do still love my Tibook though!:>
  2. janey macrumors 603


    Dec 20, 2002
    sunny los angeles
    you know the thing never said that SmallDog absolutely had to refund the money. They just said upon request, etc.... never said SmallDog promises to credit you...

    well 200 might have been enough to get half an iPod...:eek:
  3. BadgerMac thread starter macrumors regular

    Jan 6, 2003
    I was actually looking to use that to get Applecare on my TiBook, so it would have gone back to them anyway!
  4. FelixDerKater macrumors 68000


    Apr 12, 2002
  5. BadgerMac thread starter macrumors regular

    Jan 6, 2003
  6. Juventuz macrumors 6502a


    Dec 4, 2002
    Yeah, it should remain.

    People have a right to know how businesses treat their customers.
  7. medea macrumors 68030


    Aug 4, 2002
    Madison, Wi
    I belive he was stating to delete his post and not the whole thread. Sorry to hear about your problem with small dog, but when you use a refurb dealer you take your chances some times, I myself always buy directly from Apple.

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