Problems downloading HD version of "Up"

Discussion in 'iPod' started by Cuthbert, Nov 12, 2009.

  1. macrumors regular

    Joined:
    Feb 4, 2008
    #1
    Is anyone else having issues with downloading this movie. I bought the HD version two days ago. Itunes has it as downloading, but the movie progress continues to be 0%. What the heck?! The ipod version downloaded right away, the iTunes extras downloaded right away, but the HD version does not download at all.

    I've tried deleting it and then redownloading it and nothing. Any suggestions that you have would be nice. Thanks in advance.
     
  2. macrumors 601

    jaw04005

    Joined:
    Aug 19, 2003
    Location:
    AR
    #2
    I haven’t purchased Up (bought the Blu-ray) from iTunes, but I had that happen once with an HD TV episode. I ended up contacting the iTunes Store and they did something on their end to fix it. Also, they credited me back the $2.99, so I would contact them — you might get your $19.99 back.

    Something you can also try: close iTunes, go into your iTunes folder and look for downloads, delete the truncated UP file and then re-check for downloads from within iTunes.
     
  3. macrumors regular

    Joined:
    Jan 20, 2008
    Location:
    Southern California
    #3
    why would you purchase UP from itunes when you can buy the blu-ray for the same price? you also get the dvd and digital copy with it?

    BTW isnt itunes HD content 720p? :confused:
     
  4. macrumors 6502a

    Joined:
    Mar 12, 2007
    Location:
    California
    #4
    Good Lord. Please, go away. Maybe he doesn't have a blu-ray player? Maybe he wants to buy it from iTunes? Maybe it's more convenient? Maybe he has a 720P TV, like me, so who gives a rats ass about 1080P?

    Seriously, grow up.
     
  5. thread starter macrumors regular

    Joined:
    Feb 4, 2008
    #5
    Absolutely! I don't have a blu-ray. There's a reason that I bought the apple tv. My entire library is converted to digital format. About 600 gigs worth (200 plus movies).

    Update: I got my $20 back.
    However! Tried downloading Star Trek in HD tonight and the same thing happened! I have factory restored my apple tv and redownloaded 3.0.1. I am also up to date on my iTunes version.

    What is the deal here?
     
  6. macrumors 68040

    SpaceKitty

    Joined:
    Nov 9, 2008
    Location:
    Fort Collins Colorado
    #6
    That's the same reason I buy from iTunes as well. I don't want a blu-ray player. I'm perfectly happy buying all my movies on iTunes and I've been doing it for two years now.

    We all have our reasons for doing what we do.

    So to the OP, is it only the HD copy that isn't downloading or both copies? I had this happen before but I just waited a few days.
     
  7. macrumors 6502

    Joined:
    Jan 2, 2009
    Location:
    Behind you...!
    #7
    Don't know if this is the deal in america.

    But its cheaper to buy Blu-ray copies of new release movies than iTunes HD copies in australia.

    As noted, it's also full HD.

    We don't really have data plans that make HD downloads viable here either.
     
  8. thread starter macrumors regular

    Joined:
    Feb 4, 2008
    #8
    It's just the HD copy that isn't downloading. The ipod copy and iTunes extras = no problem.
     
  9. macrumors 6502

    Joined:
    Jun 24, 2009
    #9
    Maybe you're overreacting just a bit?

    My sentiments exactly.
     
  10. thread starter macrumors regular

    Joined:
    Feb 4, 2008
    #10
    Update: The issue appears to be my ISP. Quest recently downloaded firmware onto my 2wire modem without my knowledge.
     
  11. macrumors 68040

    SpaceKitty

    Joined:
    Nov 9, 2008
    Location:
    Fort Collins Colorado
    #11
    We have Qwest also but have never had any problems downloading HD vidoes from iTunes.
     
  12. thread starter macrumors regular

    Joined:
    Feb 4, 2008
    #12
    It was my modem. The 2wire modem is a piece of you know what. I went in yesterday, got a new modem, and now everything works great.
     

Share This Page