Hi, I'm currently learning all about process mapping at work because I have been given the task of refining the service our department provides within the health system. First and foremost, can anyone recommend any software for the Mac which is good for this purpose? Secondly, is there compatible, or at least, comparable software I can use on Windows XP at work? Any other tips or information about process mapping and your experiences with it would be very welcome (unless of course, it's just to say it's a waste of time). Thanks!