purchased movie missing from purchased/cloud

Discussion in 'Apple TV and Home Theater' started by ViperDesign, Dec 17, 2012.

  1. macrumors 6502a

    ViperDesign

    Joined:
    Aug 7, 2007
    Location:
    Utah
    #1
    I don't know what happened but a movie I purchased is not showing in the cloud or in my purchased movie.

    I downloaded it after I bought it so I know it was there at some point.

    Any idea what could be happening?
     
  2. macrumors 6502a

    JohnLT13

    Joined:
    Dec 9, 2012
    Location:
    Boston (aka Red Sox Nation)
    #2
    this has happened to me a few times. I purchased a movie but did not watch it straight away, only to have it go missing. I rebooted my ATV and then it was there. i think i maybe even disconnected reconnected to internet.
     
  3. thread starter macrumors 6502a

    ViperDesign

    Joined:
    Aug 7, 2007
    Location:
    Utah
    #3
    it is missing from my imac itunes as well though
     
  4. macrumors 68020

    Joined:
    Feb 28, 2011
    #4
    There's also the little "screw ya" Apple gets you on sometimes.

    If you buy it, and subsequently Apple loses distribution rights to the movie it's just "poof" it vanishes and you're out a movie.
     
  5. macrumors newbie

    Joined:
    Oct 25, 2012
    #5
    I downloaded Act of Valor via the blu ray code, not available via icloud in my ipad or iPhone. I asked apple and their explanation was that not all movies are available via icloud and must be synced.
     
  6. thread starter macrumors 6502a

    ViperDesign

    Joined:
    Aug 7, 2007
    Location:
    Utah
    #6
    Well that is the thing that is crazy, it was in my icloud when I purchased it. Some how it is missing now.

    I have a apple support open to hopefully find out where it went. Very weird
     
  7. macrumors newbie

    Joined:
    Jun 18, 2007
    #7
    Always...

    ...download to your hard drive and backup your purchases.

    I like my music, movies, TV shows in the cloud for all of the obvious advantages, but I will never count on it always being there.

    I do know, however, that it's on my imac's hard drive, and in my Time Capsule backup.
     
  8. thread starter macrumors 6502a

    ViperDesign

    Joined:
    Aug 7, 2007
    Location:
    Utah
    #8
    Okay I got a response back and I don't know it happened but my purchase was hidden.

    Went in, clicked the un-hide button and it is now showing. Very weird
     

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