Purchased ringtones no longer sync with iPhone

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Scotti, Jan 27, 2009.

  1. macrumors newbie

    Joined:
    Jan 24, 2009
    #1
    Until recently the ringtones I purchased in iTunes sync-ed with my iPhone. Yesterday my iPhone deleted all ringtones that were not factory loaded on the phone and it refuses to download ringtones from my iTunes library. In the synchronisation process I have tried both checking "download all ringtones" and checking the specific ringtone I am after. Neither works.
    I restored the software on my iPhone. Makes no difference.
    Any body any ideas?
    Thank you
     
  2. DPA
    macrumors 65816

    DPA

    #2
    So you have check the Sync Ringtones in the iPhone's page? It sounds like you did. Can you play them in the Ringtones page in iTunes? It may be a authorization thing with iTunes and Ringtones. Also, are they on any other iPhones and did you make them in GarageBand or in the Ringtone Maker feature in iTunes?

    David
     
  3. thread starter macrumors newbie

    Joined:
    Jan 24, 2009
    #3
    Thanks for your reply.
    the ringtones are standard and I downloaded them from iTunes websites, they actually downloaded on my iPhone and I have used one of them as my telephone ringtone on my iPhone (3G 16GB UK) for the last 6 months.
    I can still play them back in my iTunes, but for some reason my iPhone has deleted them and refuses to download them in the synchronisation process.

    Hence I am puzzled...
     
  4. DPA
    macrumors 65816

    DPA

    #4
    Did you update firmware or iTunes before they stopped working? Apple could of built a feature in a new iTunes update that doesn't allow there downloaded ringtones to be synced.

    David
     
  5. macrumors 68000

    Fonzijr1964

    Joined:
    Feb 26, 2008
    Location:
    Maryland
    #5
    happened to me

    I had to buy new ones
     
  6. thread starter macrumors newbie

    Joined:
    Jan 24, 2009
    #6
    That may well be, I update my Mac software and iTunes software regularly and as soon as a new version is available.
    Could a new software update undo existing ringtones? Sounds odd... why would they do that?
    It would go against the grain of Mac and iPhone users' increased interest in ringtones..
    Anything I could try?
     
  7. thread starter macrumors newbie

    Joined:
    Jan 24, 2009
    #7
    These are free ringtones downloaded from a iTunes site. The bother is that I have become used to the sound, so my ear is attuned to this particular sound when my phone rings...
    I would rather not change my ringtone, if I can avoid it...
     
  8. macrumors 68000

    Fonzijr1964

    Joined:
    Feb 26, 2008
    Location:
    Maryland
    #8
    i did not even know such a thing existed
     
  9. DPA
    macrumors 65816

    DPA

    #9
    If they were bought through the iTunes store, you could of contacted Apple by reporting a problem through the emailed invoice they send or by viewing the batch of invoices in your account settings in iTunes.

    David
     
  10. macrumors newbie

    Joined:
    Dec 21, 2011
    #10
    something happened

    I have not updated itunes or synced my phone lately but i can not even purchase a ringtone from my phone. It says tones are not compatible???
     

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