Q: do I loose unlimited data if iPhone is not bought from a AT&T store

Discussion in 'iPhone' started by starstreak, Dec 11, 2012.

  1. macrumors 6502

    Joined:
    Dec 5, 2004
    #1
    I had questioned on why my unlimited data plan was removed from my phone. He said after reviewing my account it was because the iPhone you bought wasn't bought from AT&T but from apple. And even if it could edit your account, I cant because there is no unlimited data plan in the computer system. Is that correct? I have a friend who still has his unlimited and said he bought his phone from apple.
     
  2. macrumors regular

    Joined:
    Aug 26, 2012
    #2
    The only way for you to have removed it was if you made that selection during the checkout process. Look at your receipt form the Apple Store and see what plan was selected for you.
     
  3. macrumors Nehalem

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #3
    Whoever told you that was clueless.
    It doesnt matter if you get it from apple, bestbuy, walmart etc...
    Sounds like whoever upgraded your account messed up and removed your unlimited data plan.
    You will really have to chase AT&T now to correct that mistake and reinstate it back.
    Not fun.
     
  4. macrumors 6502

    Joined:
    Aug 14, 2008
    #4
    should have stayed wherever you got it. Call back , they should be able to re-add it
     
  5. macrumors 603

    Interstella5555

    Joined:
    Jun 30, 2008
    #5
    He's not giving you the whole story, you had to change something in there to lose it, I pre-orderd from Apple and it allowed me to retain my unlimited when I purchased.
     
  6. starstreak, Dec 11, 2012
    Last edited: Dec 11, 2012

    thread starter macrumors 6502

    Joined:
    Dec 5, 2004
    #6
    Taking back the question a step (or two) back, I had lost the data plan before the switch to my current iphone5. I had it with a previous iphone but it was removed at some point. I never questioned my bill because it was autopay and I never hit over the 2GB limit.
    I think I lost it somewhere when I got my 4->4s. I think I asked them once about it and I was told the unlimited data can no longer be kept when I upgraded? Don't remember anymore. But today, the guy at AT&T said it was because my phone was bought from Apple.
    I only started to ask about it when a friend at work told me he still had his unlimited and got his iphone5. When I bought my iphone5, no longer had my unlimited. But if it was removed before in error, I would like to figure out who to talk to being the guy at the AT&T store couldn't help me. I guess I would have to call at&t, which should be a fun.
     
  7. macrumors 6502

    Joined:
    Aug 14, 2008
    #7
    You might be SOL.. Look at previous bills on att.com to see when the feature changed. Try to explain it to them, but you'll have to get a really nice rep to change it back
     
  8. macrumors 68040

    Jordan921

    Joined:
    Jul 7, 2010
    Location:
    Bay Area
    #8
    Doesn't matter where you buy the phone from you shouldn't have lost unlimited data. Must have been an error and it was removed. You won't be able to get it back anymore either.
     
  9. macrumors 68000

    lelisa13p

    Joined:
    Mar 6, 2009
    Location:
    Atlanta, GA USA
    #9
    Unless I'm mistaken (and I don't think I am), whenever the change to your billing was made, the fact that you continued to pay the bill as charged without ever questioning the alteration means that you gave tacit approval of those changes. Your Unlimited plan is history.

    The rep that you spoke to is an idiot. I bought my iPhone 5 from Apple and retained Unlimited data.
     
  10. macrumors Nehalem

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #10

    Now the rest of the story comes out:)
    You lost it long time ago with the i4 or 4S update, not now.
    I don't think you'll be able to get it back now many months later. Now you noticed its gone?
     

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