I've always said Quark were crap at what they do. Their software has always had that feeling of being likely to crash at anytime, with terrible UIs and chunkiness that makes the whole experience a white knuckle ride, especially when dealing with important files. Despite that it's kind of like the situation with Microsoft Office. It's a huge runny pile of poo, and is so runny it's woven into the grass and try as you might you just can't get rid of it. I went over to InDesign for a bit but despite all of Quarks failings, its just much simpler to use, plus all my work is already in QXD. So today I've gone to download my purchase of Quarkxpress 10 and try as I might I simply cannot get to the file. Im asked time and time again to input my login details and then I just get rerouted back to the front of the store. No download nothing. Im just faced with the option buy Quark 10 which I've already done. So I check out the FAQ - How to download. I do all the silly things it says like turning off my firewall (?) and still no joy. So I call the number that is displayed on every page of their website - its not recognised!!! So my last option is a tiny form that looks like a chimp has put together to ask what the hell is going on. The English is wrong and the form is all over the place. I click submit and I get "Your message has send" but the form was still there saying I needed to input my phone number which I have already done. I mean WTF? Do they have any idea how crap they appear as a company? It's ridiculous. I have given them so many chances against InDesign and as much as I dislike Adobe's new money grabbing initiative I may switch over indefinitely and simply get a refund because it seems this expensive new bit of software I cant access has been coded by idiots. Maybe thats why I cant access it - because they know themselves how bad it is. That probably explains why there is already a 10.0.01 patch?! Has anyone managed to download it today?