Query about Zagg company - what is on-hold?

Discussion in 'iPad Accessories' started by Abazigal, Apr 26, 2012.

  1. macrumors 68040

    #1
    Hi all, this is a request for information from people who have placed orders with zagg online before.

    I placed an order for their zaggfolio earlier this Monday. According to their website, it would ship from their warehouse from 23-24th April (Monday or Tuesday). However, as of today, the status of my order is still on hold, which is ironic, considering there is a "ships by 24th" message right beside it.

    I am not sure what is taking them so long to QC my order anyways. Is this a ruse where they hold out for more orders so they can save on shipping? I have just emailed their company for a response, but thought I would consult the people here about their experiences dealing with said company as well.

    Basically, how long does it take for them to ship their stuff? I might come across as sounding a tad anxious, but I am a newb to this online buying stuff, so I am unsure if this is considered usual practice?

    If it helps, I live in Singapore (so yeah, I am paying a pretty penny for their shipping fees). :(

    Thanks all for your responses. :)
     
  2. macrumors newbie

    #2
    I placed an order on the 17th and it instantly was placed on hold. The next day it said that it would ship on the 26th and today I got an email saying that it had done so, but won't arrive until between the 3rd and 5th of May.

    Pretty poor form imo. Two and a half weeks is a bit long.They obviously wait until they have a few orders in the one area to cut down on costs.
     
  3. macrumors 603

    Menel

    #3
    1. few of us will have experience with shipping to Singapore.

    2. They are no Amazon, small business, their logistics are probably limited.

    I only have one ordering experience with ZAGG. USPS lost my order, sent their support an email and they fast tracked me a replacement. They were good and responsive.
     
  4. macrumors 68040

    #4
    So I should give myself roughly 3 weeks. Thanks for the heads up. I know they are no Apple (nor do I expect them to be) in terms of logistics, but I thought they should be more upfront with their delivery dates.

    Thanks again. :)
     
  5. macrumors 68040

    #5
    Latest update - shipping date pushed back to fourth may.
     

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