I really want a product red iPod(which they inconviniently ONLY sell at apple retail stores) but when my Microsoft Zune broke from screen damage(might have been logic board failure or something) the costco guy asked what was wrong, i told him, he looked at it, and said "Alright which way do you want your money back?" I am hoping to purchase the iPod nano Product Red refurbsished iPod with AppleCare, but is customer support too tight? My brother's video iPod broke one day, and apple retail store CS spent 40 minutes looking it over before giving him a brand-new iPod Video. How strict is Apple retail store customer support? Do you have experiences? Also, will having my Refurbished iPod loosen it up a little, because they can fail easier?