Question about macbook battery replacement when no Apple store available...

Discussion in 'MacBook Pro' started by VoodooDaddy, Nov 20, 2006.

  1. VoodooDaddy macrumors 65816

    Joined:
    May 14, 2003
    #1
    Wife is out of town for a few weeks and the battery on her macbook has died apparently. At first she said it wouldn't charge. It was showing 100% on the indicator but once the mag was unplugged the macbook would shut off. Now she is getting an X through the battery icon I think.

    Obviously its still under warranty, but where she is there is no mac store. She said there is an authorized mac dealer or something, found it from the apple website, but I'm not sure she would be able to take it there.

    I assume its replaceable through the mail, but would she have to send the whole notebook in or just the battery?

    What 800 # should she call? The only # we could find is for applecare. We didn't opt for the ext applecare (yet) so her 90 day phone troubleshooting period is over, so I don't know what they are going to say when she calls there. Will they point her to the the warranty dept?

    She tried various fixes found here and other places and nothing worked. So its safe to say the battery is cooked.
     
  2. ipaqowner macrumors member

    Joined:
    Sep 16, 2006
    #2
    I think the sensible thing to do would be to phone them and ask.:rolleyes:
     
  3. VoodooDaddy thread starter macrumors 65816

    Joined:
    May 14, 2003
    #3
    She was going to do that today, this just happened over the weekend. I was just trying to get some idea of our next step provided they tell her they can't do anything with it.
     
  4. gekko513 macrumors 603

    gekko513

    Joined:
    Oct 16, 2003
    #4
    When my MacBook pro battery was replaced, they sent me a new battery with UPS and when it arrived at my door, the driver also took my old battery and all I had to do was sign for the transaction. Very simple.

    This was in Norway, so it may not apply in your area.
     

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