Question about repairs?

Discussion in 'Mac Basics and Help' started by Tramp, Dec 18, 2006.

  1. Tramp macrumors newbie

    Joined:
    Dec 12, 2006
    #1
    So... a week or so ago I ordered a refurbished MacBook (white, 2.0 ghz), a refurbished iPod, a printer, and some other fun stuff from Apple. These are all the first things I've ever gotten from them, so yeah.

    ANYWAYS. The MacBook is very nice. But the first thing the iPod did was to not work. Yayyy. It seemed perfectly fine until I plugged it into my MacBook. And then it... didn't do anything. The computer seemed to have no idea it was plugged in, and neither did the iPod. No charging, no syncing with iTunes. Nothing.

    So, today I got the chance to call and talk with support. First, they were kind of rude, which was annoying. Especially considering I am always nice to tech support, because I know how awful their jobs are. They could at least save the rudeness for someone a bit more deserving, yeah? But that's really not the point.

    Anyways, I did what she asked for a while and plugged the iPod into various USB ports, flicked it on and off, reset it, rebooted it, tra-la-la. Told her that I thought it was probably the USB cord (though she completely ignored me there). Finally she gave me a repair tracking number and told me how long it would be until they sent me a new one.

    So, basically. She said that I would send mine in, and then in a week or two they'd send me a new one. Which is cool except for the inconveince and waiting. But what I'm worried about is that it is the USB cord, and that the new one they'll send me will be sans cord and things (as I'm not sending the cord and all on mine in) and that is IS and issue with the cord and I'll have gone through all that hassel for nothing.

    So, people who have had repairs like this? Do they send you a model with all the cords and extraneous junk? Or just a new iPod it's self?

    Also, I'm sorry if I sound like I'm complaining or bashing Apple or whatever will bring down wrath upon me. I've just had a really awful week, and this is sort of the icing on the cake. So I'm understandably put out that pretty much the first thing I got from Apple didn't work. And now it's going to be like two weeks before I get a new one. Which also may not work.

    Yeahhh. Whine bitch complain, etc.

    I do like the MacBook though.
     
  2. cantthinkofone macrumors 65816

    cantthinkofone

    Joined:
    Jul 25, 2004
    Location:
    Missouri, USA
    #2
    Does anyone you know own a ipod? Try the cable with their ipod and see what happens.
     
  3. Tramp thread starter macrumors newbie

    Joined:
    Dec 12, 2006
    #3
    I'm pretty isolated. One of my friends does have one, but I rarely get to see them.

    I thought about going to this place downtown that carries Mac and has a Mac Users Group, but they're kind of incredibly snobby.
     
  4. Tramp thread starter macrumors newbie

    Joined:
    Dec 12, 2006
    #4
    But...

    Will they send me a whole new thing? Or just the iPod Nano?

    Surely someone on here has had an iPod repaired?

    I mean, will I get another USB cord?
     
  5. Macky-Mac macrumors 68030

    Macky-Mac

    Joined:
    May 18, 2004
    #5
    you're going to have to call them to verify....

    unless they instructed you to NOT send the usb cable, then I would think they're expecting you to send back everything, and you would expect them to send a new ipod just as it came from the store
     
  6. Tramp thread starter macrumors newbie

    Joined:
    Dec 12, 2006
    #6
    They instructed me to send ONLY the iPod.

    Which is why I am worried.
     
  7. 2nyRiggz macrumors 603

    2nyRiggz

    Joined:
    Aug 20, 2005
    Location:
    Thank you Jah...I'm so Blessed
    #7
    I would do what they said and ONLY send the ipod.



    Bless
     
  8. Tramp thread starter macrumors newbie

    Joined:
    Dec 12, 2006
    #8
    Err, that's what I'm doing.But are they going to send ONLY and iPod back, or an iPod and a USB cable, and all that other iPod-y stuff?

    Because if it's just the USB cable, and all they send back is an iPod, then the USB cable will STILL be broken and I will be out a lot of time.
     
  9. 2nyRiggz macrumors 603

    2nyRiggz

    Joined:
    Aug 20, 2005
    Location:
    Thank you Jah...I'm so Blessed
    #9
    I've never sent in an ipod before so I think they just might send the ipod itself back. I would suggest buying some new USB cables if you suspect the cables and test it out.




    Bless
     

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