random shutdown problem after replacement of new MB

Discussion in 'MacBook Pro' started by haoqfu, Oct 17, 2006.

  1. haoqfu macrumors regular

    Joined:
    Aug 29, 2006
    #1
    i got the replacement of my MB one month ago due to the random shut down problem. the symptom before the replacement was not only random shut down but also that the MB could not be turned on once a while.

    now it's been one month after i got the replacement from apple store, there is no randon shutdown at all, but when i got up this morning, i couldn't turn it on. i tried several times, but it just turned out to be dead. any suggestion about what i'm supposed to do? shall i ask for a refund or a replacement? i'm just afraid of that i would get a defect model again.
     
  2. 7on macrumors 601

    7on

    Joined:
    Nov 9, 2003
    Location:
    Dress Rosa
    #2
    They solved the issue around 9/25/06... so if your book was replaced/repaired before then you'll likely have the problem again. If you send it in they should fix it with the new Heatsink.
     
  3. haoqfu thread starter macrumors regular

    Joined:
    Aug 29, 2006
    #3
    anyone think apple will give refund or replace it with a new model when this model is discontinued? (when new models are coming out, my model the most basic model, so prob. will be discontinued right away when mb line is updated)
     
  4. n8236 macrumors 65816

    Joined:
    Mar 1, 2006
    #4
    Asking for a refund or replacement usually takes a very firm and consistent approach because it's the last thing Apple will do for you. If you decide to head that direction, make sure you bring your drama and acting 101 with you. Otherwise they'll just knock you around and never get anything done for you.
     
  5. 7on macrumors 601

    7on

    Joined:
    Nov 9, 2003
    Location:
    Dress Rosa
    #5
    I don't think a replacement is in order. They fixed the issue and they're offering to fix it free of charge.
     

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  6. twistedlegato macrumors 65816

    twistedlegato

    Joined:
    Jun 15, 2006
  7. Katharine macrumors member

    Katharine

    Joined:
    Jan 11, 2006
    #7
    I just had my HEAT SINK replaced and the computer was delivered yesterday evening by fedex and today it has shut off twice. Fixing the heat sink did nothing. This is now the third time and they are replacing the computer for me. Good luck
     
  8. Donz0r macrumors 6502a

    Joined:
    Jun 29, 2006
    #8

    I had my HEAT SINK replaced, worked OK for a while, now it's Shuttin Down Again!!!
     
  9. clevin macrumors G3

    clevin

    Joined:
    Aug 6, 2006
    #9
    what are the stuff they replaced for you? other than heatsink?
     
  10. Wulliwolf macrumors member

    Wulliwolf

    Joined:
    May 15, 2006
    #10


    Man, i have the same problem, and the rare, is that the shutdown occur when the macbook its cool, more than wen its heat.
    strange,... or not???:confused:
     

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