Re-download missing ringtone?

Discussion in 'iPhone' started by sou1 so1di3r, Nov 27, 2012.

  1. macrumors 6502a

    sou1 so1di3r

    Joined:
    Jun 26, 2008
    Location:
    Denver, CO
    #1
    So I bought this ringtone for my phone on iTunes a few weeks ago.

    Not sure what happened but somehow it is not there anymore.......

    is there a way I can redownload it? WHen I go through 'iTunes' app on my phone... i see the history and see it there, but it says $1.29... I don't want to pay again
     
  2. macrumors 68020

    BFizzzle

    Joined:
    May 31, 2010
    Location:
    Austin TX
    #2
    honestly i couldnt figure this out too a while back.. luckily i had synced the purchased ringtone to my computer so it was on that.
     
  3. macrumors Nehalem

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #3
    If you already bought it then it wont charge you again. It will just download it.
     
  4. macrumors regular

    Joined:
    Dec 5, 2011
    #4
    This is good to know, because I was just looking for my christmas ringtones. Thanks
     
  5. thread starter macrumors 6502a

    sou1 so1di3r

    Joined:
    Jun 26, 2008
    Location:
    Denver, CO
    #5
    great. I can't even remember the last time i plugged my iphone into my mac

    ----------

    are you sure? even though it says....... $1.29?? :eek:
     
  6. macrumors Nehalem

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #6
    Yes, it does the same with some apps too but then when you try to purchase it again it finds that its already paid for prior.
    Just make sure you did buy it before and its the same exact ringtone, not another version.
    You dont have to ever pay for any apps, ringtones or music you bought before to download them again. You can download them using the same apple ID for free.
     
  7. thread starter macrumors 6502a

    sou1 so1di3r

    Joined:
    Jun 26, 2008
    Location:
    Denver, CO
    #7
    well it is def the same one. I guess ill give it a try
     
  8. thread starter macrumors 6502a

    sou1 so1di3r

    Joined:
    Jun 26, 2008
    Location:
    Denver, CO
    #8
    it says "you have purchased this item already, would you like to buy it again"

    I don't want to buy it again.

    ----------

    If I choose BUY I'm going to assume that means it will charge me.
     
  9. macrumors 65816

    Joined:
    Jun 15, 2010
    #9
    I had this same problem. I called AppleCare and they were clueless as to how to download a ringtone again. The guy thought it was possible, but didn't know how. I sent an email off to iTunes support, and they were able to fix the issue.
    They can "repost" the ringtone to your account. The device that originally purchased the ringtone will automatically download it again. Also the ringtone will then appear on your computer. Just send them an email with the original transaction ID and what you would like them to do.
     
  10. thread starter macrumors 6502a

    sou1 so1di3r

    Joined:
    Jun 26, 2008
    Location:
    Denver, CO
    #10
    thanks dave (dmb?)

    I'll try this. keep blazin':D
     
  11. macrumors 6502a

    chrislaw

    Joined:
    Apr 11, 2009
    Location:
    central ohio
    #11
    This is the exact same issue I am having...
     
  12. macrumors member

    Joined:
    Sep 3, 2012
    Location:
    Colorado
    #12
    Apple refused to do this for me, citing their terms and conditions. But, I hope you have better luck.
     
  13. thread starter macrumors 6502a

    sou1 so1di3r

    Joined:
    Jun 26, 2008
    Location:
    Denver, CO
    #13

    I emailed iTunes support with my order number and explained. Had a reply back within an hour and got my download.

    That was easy!
     
  14. macrumors member

    Joined:
    Sep 3, 2012
    Location:
    Colorado
    #14
    Maybe I should try again. I "reported a problem" through the download history in my iTunes account. What is the email address for iTunes support that you used? Also, can you share the email so I can try to use the same wording. I really don't want to pay for the ringtones again. Maybe I can get a more sympathetic person next time.
     
  15. macrumors Nehalem

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #15
    You shouldn't have to pay again for the same download IMO.
    Hope they help you out and get it resolved.
     
  16. thread starter macrumors 6502a

    sou1 so1di3r

    Joined:
    Jun 26, 2008
    Location:
    Denver, CO
    #16
    I went through apple.com support / iTunes and filled out the email form there. There is not a specific email address you send it to, its filled out on the webpage
     

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