Received Email from AppleCare Engineering regarding 10.4.3 issues

Discussion in 'macOS' started by muzikool, Nov 3, 2005.

  1. muzikool macrumors member

    Apr 5, 2005
    I received the following email today after posting about my 10.4.3 upgrade issues on Apple's forums.

    The disk image file was attached to this email.

    Has anyone ever seen such a request or know if it's normal? I don't know what information I'll be sending, should I simply reply and ask that?
  2. stevep macrumors 6502a


    Oct 13, 2004
    Why would it be abnormal? It may be an uncommon request, but it sounds as though they're trying to help. Why not run the app and then see if the resultant file is decipherable in textedit?
  3. jane doe macrumors 6502

    Feb 18, 2004
    It's Normal

    This is normal... you can choose not to reply if you want.
  4. Bern macrumors 68000


    Nov 10, 2004
    And they say Apple don't look at the forum :rolleyes:

    Apple Support actually sent me that same file when I had an issue with a Panther update once. It wasn't as a result of a forum post I had contacted them directly. It runs some kind of diagnostic of your system and produces a report which you then send back to them. Come to think of it nothing ever come of it.

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