red dot indicator for mail in Panther 10.3

Discussion in 'Mac OS X 10.3 (Panther) Discussion' started by matt johnson, Feb 5, 2004.

  1. matt johnson macrumors newbie

    Joined:
    Feb 5, 2004
    #1
    I'm using a MAC with Panther 10.3.2.
    the red dot (with a number inside) used to indicate you have new mail, does not appear any more when I receive new mail. I've already stumped the people at apple.

    Any ideas?

    Matt
     
  2. wdlove macrumors P6

    wdlove

    Joined:
    Oct 20, 2002
    #2
    You are very lucky to have Mail running.

    Sadly I can't even use mine at all. Have ask for help and so far no solution. :(

    I'm still running Entourage via Classic, help.

    I did a Run Disk Utility (Inside Applications/Utilities) for a Repair Permissions. Believe that it was MrMacman that suggested this course of action. My problem persists.

    First questions: I imported from Entourage already. I just finished updating Classic Entourage today. Can I re-Import, so will it update to the new information. Meaning that I won't have a duplicate.

    I just tried opening Mail, it bounces in the Dock, but do not get a window. Had to do a force quite. What should be my next move to correct my problem?
     
  3. Maritan macrumors regular

    Joined:
    Nov 6, 2003
    #3
    Matt - I have the same "problem." I'm running Mail on 1.25G PB 15" with 10.3.2.

    It might be a bug, but Mail will show the number on the icon only if there is new mail in your Inbox. If you have other folders set up and use filters to move the emails there directly, Mail doesn't recognize it.

    This might be your problem. If you are getting new mail in your Inbox and still not seeing the number, I don't know what the problem is.
     
  4. virividox macrumors 601

    virividox

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    Manila - Nottingham - Philadelphia - Santa Barbar
    #4
    wow you guys seem to be getting the short end of the stick

    i havent been hit with this problem. but all i can think of is short of reinstallling the system is either delete ur mail plist file or reinstall mail
     
  5. Maritan macrumors regular

    Joined:
    Nov 6, 2003
    #5
    virividox - So you see the number on the icon even if you have an email in some "On My Mac" folder?
     
  6. virividox macrumors 601

    virividox

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    #6
    i was refring to the original post, i see the icon when i get new mail or have unopwened messages
     
  7. joker2 macrumors 6502a

    joker2

    Joined:
    Feb 19, 2003
    Location:
    DC area
    #7
    Not sure what is causing the problems described here, though I will reiterate what one poster described about using mail rules. If it re-routes something to another folder, you'll hear the new mail sound, but will not see the icon (for mailing lists rerouted, junk mail auto-moved, etc.)

    I do see the accurate number otherwise when I receive new messages. (10.3.2, all updates installed, pb12"1GHz)

    wdlove: you should be able to delete what is there and re-import, unfortunately, it doesn't just update what is already there. Good news is, your Entourage files were untouched, as Mail created a copy for its own use. If you create another user on the machine, does mail start for that user? (let's not worry about importing for now.) If so, try deleting the entire "Mail" folder from within your "Library" folder, empty trash and restart.
     
  8. wdlove macrumors P6

    wdlove

    Joined:
    Oct 20, 2002
    #8
    I am the only user. I went to my Library and trashed the Mail folder as you suggested. When I click on the Mail icon in the dock nothing happens, except my menus bar changes to Mail. Then I went to file, new window. Not able to close the window, but had to do a force quit.

    By restart do you mean to restart my Mac?

    I really appreciate your assistance shadow95. ;)
     
  9. Makosuke macrumors 603

    Joined:
    Aug 15, 2001
    Location:
    The Cool Part of CA, USA
    #9
    Like shadow95 said, most issues with Mail not launching seem to be related to corrupt preferences (of course, the same holds for other applications as well).

    If you don't need to salvage what mail is already there, you're lucky, since that means you don't have to go through and try to find the specific corrupt file within the "Mail" folder, and hope it's not vital so you can still access your old mail.

    By the way, in addition to the ~/Library/Mail folder (which is probably where your problem is), there's also a preference file (com.apple.mail.plist) in the ~/Library/Preferences folder. If removing the Mail folder doesn't work, try getting rid of that, too.
     
  10. joker2 macrumors 6502a

    joker2

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    Feb 19, 2003
    Location:
    DC area
    #10
    :) I was suggesting to restart your actual machine .
    Creating another user would be only a temporary thing just to see if the mail app started for that user, thus limiting it to the prefs. If it didn't start for the temporary user, then you might have a corrupted application on your hands.
     
  11. wdlove macrumors P6

    wdlove

    Joined:
    Oct 20, 2002
    #11
    I checked in my Library Preferences folder and didn't find a (com.apple.mail.plist) in the ~/Library/. Would it have been removed whrn I trasehd the Mail folder from the Library?

    Would Norton Utilities or Drive 10 be of assistance in this case?
     
  12. joker2 macrumors 6502a

    joker2

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    #12
    Have you tried creating another user? That will tell us a lot whether or not that new user (which you can delete later) can open the mail.app properly or at all.
     
  13. matt johnson thread starter macrumors newbie

    Joined:
    Feb 5, 2004
    #13
    red dot indicator for mail in Panther 10.3

    Actually, the red dot as well as the number does not appear on my icon.
    As far as I know the mail is not rerouted to other folders (even though I do have
    some others set up). If I dump my p.list will I lose my info in my folders?
    (ie. sent mail, trash, in box)?

    Thank you all for responding, by the way.
     
  14. mactastic macrumors 68040

    mactastic

    Joined:
    Apr 24, 2003
    Location:
    Colly-fornia
    #14
    I get the red dot on my mail.app icon. Both in the dock, and in the command-tab window. Weird that it's not working for you. Oh and I'm running 10.3.2.
     
  15. Powerbook G5 macrumors 68040

    Powerbook G5

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    Jun 23, 2003
    Location:
    St Augustine, FL
    #15
    It's working fine for me, as well. I am under 10.3.2.
     
  16. wdlove macrumors P6

    wdlove

    Joined:
    Oct 20, 2002
    #16
    Thank you in advance shadow95. I set up my wife as the second user. Then set up her mail account with her actual information. It went through the connection process OK after a T&E basis, had to check up her Mail Preferences in her PowerBook.

    When I clicked on the Mail icon in the Dock nothing happened. Went to File, select new viewer window. Then select new mail. Got the beach ball and spinning. It took T&E error before I could do a force quit. I logged out of her account. Then I shutdown the G4.

    My thought are to boot up with the Norton SystemWorks and run Norton Utilities.

    So shadow95 what does this mean? So what now? Help?
     
  17. joker2 macrumors 6502a

    joker2

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    #17
    Hmm. I would probably recommend against Norton, but DiskWarrior would probably be a good investment. Now that you've done a few things to your machine, I would recommend repairing permissions again, just to see if it finds anything.

    What is this T&E basis & error you're mentioning?

    DiskWarrior


    Also, you may end up deleting those files again, delete the mail.app itself, and then follow directions Here to reinstall the mail application. (only after repairing permissions, and diskwarrior)
     
  18. wdlove macrumors P6

    wdlove

    Joined:
    Oct 20, 2002
    #18
    It took me two tries to get the proper seting for my wifes Mail. Then withthe spinning beach ball it wouldn't allow me to us the force quit at first. Can't remeber exactly what I did, but it worked.

    So you reccomend that I don't run Norton at all, or you just don't think it will work. All I have is an older veresion of DiskWarrior. So is my only next option to purchase DiskWarrior? As far as I am awre there is no upgrade price?
     
  19. joker2 macrumors 6502a

    joker2

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    DC area
    #19
    it was probably irresponsible of me to suggest disk warrior first. This seems to be a problem affecting not just the preferences, so I'd probably (delete preferences & app, restart, repair permissions, then... ) replace the mail app from your panther disks first as outlined in the apple article.

    Disclaimer: I'm not an Apple certified tech. This seems to me to be the logical steps to follow given my own experiences.
     
  20. joker2 macrumors 6502a

    joker2

    Joined:
    Feb 19, 2003
    Location:
    DC area
    #20
    I don't think it will work, but if you do run it, be sure you're upgraded to 8.0.1:

    It's a possibility that if you have Norton installed, it may be the cause of a conflict with Mail. Stranger things have been known to happen. (what was that application that prevented typing of the letter 'a' in any other application due to some sort of software conflict?)

    (rant on)
    Norton has recently seemed to hurt more than helping. It still does very well on the windows side. On the mac side since version about 3.5 it would never cease in finding tons of supposed errors that it toggled back and forth on certain files each time it was run (bundle bits, custom icons, etc.), none of which generally fixed the error I was looking for.

    The additional utilities took more resources and caused more conflicts than they were worth at the time. Disklight was cool, but it slowed things down noticeably. Their filesaver utility would crash a clean install of the operating system I was working with at the time.

    Don't get me wrong, I still use Norton's Disk Doctor and SpeedDisk on older MacOS(es), but the current offering doesn't inspire much confidence. (rant off)
     
  21. wdlove macrumors P6

    wdlove

    Joined:
    Oct 20, 2002
    #21
    Thank you again shadow95.

    I booted up my G4 with the Norton SystemWorks disk, using the C-Key.
    Ran Norton Disk Doctor, It found Major & Minor errors. Also have a newly attached OWC Mercury Elite attached, found Major errors also.

    So I ran the Norton Disk Doctor on the G4 a second time, "no errors found." :)

    Both had severe fragmentation, so I'm running optimization currently.

    I will re-boot and see what happens when I try to open Mail from the Dock.
     
  22. wdlove macrumors P6

    wdlove

    Joined:
    Oct 20, 2002
    #22
    After I rebooted my G4, I clicked on the Mail icon. It jumped a couple of times, but no window. So I went to file, open new window. When I tried to close Mail nothing happened and had to do a force quit.

    Then as suggested prior, I went to Applications/utilities. I opened up Disk Repair and ran Repair permissions.

    Just now clicked the Mail icon in the Dock. Al it did was to jump twice. Again I went to file, open new window. Something that I noticed is that at the top it said "No Mail Box Selected." Don't know if that is significant.

    Tried to quit Mail with no response. So I did a Force quit.

    shadow95, you mentioned reinstalling Mail. Is that an easy process? IS is something that you could easily assist me through? Or would I be better off at this point to take my G4 into my local Apple Store? Is this a Mac Genius situation?
     
  23. joker2 macrumors 6502a

    joker2

    Joined:
    Feb 19, 2003
    Location:
    DC area
    #23
    For the "no mailbox selected" part, you'd either click on the "Mailboxes" button on your toolbar or go to "View" and select "Show Mailboxes"

    As for re-installing the application, I would suggest taking it to the Genius bar, as I wouldn't be comfortable walking someone through messages.

    (What I would do personally would be to back up my data onto previously mentioned external drive, wipe the internal drive and do a clean install of Panther- install all the updates, and then move my datafiles back over once I was sure everything worked. Most people don't have the luxury or the patience to do so, and many argue that you shouldn't have to go to such extreme measures.)
     
  24. skitsbox macrumors newbie

    Joined:
    Feb 9, 2004
    Location:
    daytona beach, fl
    #24
    some of the same

    I am wondering if anyone out there has any info about this? It has some of the same problems listed above which is why i am listing it here.
    I am an art director for a product design company. We have 3 macs at work on the same local network a g3 400, dual g4 1ghz, and a dual 2ghz g5. I instaled the same single user panther on all 3 machines. (so 1 box os on 3 systems) First on the g4 then the g3 and g5. I have had multiple problems with the g3 and g5 none with the g4. Problems: 1. safari crashes on start up 2. email same.(it starts with the aboved mentioned problems) 3. then programs start crashing. I have not heard of any protection on the panther os but it would seem that there is.( I am not a new user i have worked on macs since 92 and on amigas and com64) i have gone threw all things i can and for my first time in my life i cant find nothing on this)
    any thoughts?
    I have also loaded this at home on my system and it works perfectly
     
  25. Counterfit macrumors G3

    Counterfit

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    sitting on your shoulder
    #25
    As a not-quite-last resort, you can reinstall Mail only, by using Pacifist. That app has saved quite a bit of trouble a few times now :)
     

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