Refunds With Apple BTOs

Discussion in 'Buying Tips and Advice' started by Uma888, Nov 14, 2005.

  1. Uma888 macrumors 6502

    Joined:
    Jan 10, 2005
    Location:
    Birmingham, United Kingdom
    #1
    Anyone had any problems getting refunds with BTO?

    I need some advice, cause may be getting a refund
     
  2. Santeh macrumors member

    Joined:
    May 7, 2005
    #2
    Hello!

    While I am just at the beginning of this process so far Apple has not given me any trouble with requesting a refund for an online BTO unit that arrived DOA. After speaking with Apple about what was going on I was given the choice of either a replacement unit or a refund and I chose the latter as I would rather buy a different machine directly from the Apple store rather than online.

    As this transpires I will let you know what happens.

    Always,

    Sam
     
  3. stevep macrumors 6502a

    stevep

    Joined:
    Oct 13, 2004
    Location:
    UK
    #3
    More info needed -
    I assume you bought on-line? -in which case distance selling regulations come into play, and you stand a better chance of getting a refund.
    Was the machine DOA? -in which case there is no argument - Apple have to offer a refund, though you may decide at YOUR discretion to accept a replacement or even a credit note. They should also cover the carriage costs.
    In the case of DOA goods, the legal term 'fitness for purpose' is relevant - if a computer is DOA its a doorstop, not a computer, and not fit for its intended purpose.
    I'm sure if your claim is legitimate you will have no trouble from a company with the reputation that Apple has.
    (BTW, the US consumer laws are very different - as I understand its much more difficult to get a refund over there).
     
  4. Uma888 thread starter macrumors 6502

    Joined:
    Jan 10, 2005
    Location:
    Birmingham, United Kingdom
    #4
    Nope, i bought it over the phone (edu store) iv yet to recieve my imac (its been 4 weeks, they r saying atleast 3 more weeks :( )
     
  5. stevep macrumors 6502a

    stevep

    Joined:
    Oct 13, 2004
    Location:
    UK
    #5
    I'm a bit clearer now. What was the est. delivery time when you ordered? If it was significantly less than 7 weeks you should be able to cancel. But would you get one from elsewhere in less than 3 weeks? Currently they say 5 days for a stock iMac on the UK Apple Store site, changing to 8 days if you change the spec (eg more ram and hdd).
    To be honest, there's so much that comes standard with a Mac nowdays that its hardly worth ordering a BTO.
     

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