Hi! So after much anticipation, I opened up the new refurb Powerbook I just bought from the Apple website last night....and a screw promptly fell out of the screen! So that was kinda anticlimatic. After that initial shock, I looked in my packaging to turn my machine on, but then realized that a AC Adaptor was missing from the package! Which was also more than anticlimatic.... In your experiences, could I leverage this for something? Because when I bought the refurb the website stated that each one undergoes stringent regulations before being resold....? What have been your experiences with Apple service?