Beware, I just received a 17" 1Ghz iMac that was supposedly refurbished by the factory and yet the thing came to me with a very dirty mouse, keyboard, and LCD screen (adhesive residue on the mouse and keyboard).
I have a problem with the fan making a loud racket at all times. Also, the screen won't let me keep it adjusted at all angles/heights. Basically I have to either have the flat panel adjusted all the way up or all the way down.
After talking with several Apple representatives in all departments and being on hold for over an hour we determined maybe the computer hadn't been entirely refurbished after all. I am returning this one and they are going to send me another refurbished one instead of fixing it as I was leary of that due to the fact it looks as if they didn't totally test this thing completely.
Obviously this has been a complete hassle and I am very frustrated. Had I not already been a very die hard Mac fan I probably would have just returned it for a refund.
OH yeah, I forgot, the support sheet they included with the computer said to call the main Apple representative number to take care of a defective or DOA computer. Yet, after waiting on hold for 28 minutes they told me I had to talk to technical support and have a case number before they could help me, so that was yet another 21 minute hold. Then, after talking with Tech. support I learned I had to then wait 19 minutes for a post-support specialist to finish the return/new order.
So you might think twice about the refurbished program. I am going to try another one, but if I have any major problems they are getting it back!
Johnny
I have a problem with the fan making a loud racket at all times. Also, the screen won't let me keep it adjusted at all angles/heights. Basically I have to either have the flat panel adjusted all the way up or all the way down.
After talking with several Apple representatives in all departments and being on hold for over an hour we determined maybe the computer hadn't been entirely refurbished after all. I am returning this one and they are going to send me another refurbished one instead of fixing it as I was leary of that due to the fact it looks as if they didn't totally test this thing completely.
Obviously this has been a complete hassle and I am very frustrated. Had I not already been a very die hard Mac fan I probably would have just returned it for a refund.
OH yeah, I forgot, the support sheet they included with the computer said to call the main Apple representative number to take care of a defective or DOA computer. Yet, after waiting on hold for 28 minutes they told me I had to talk to technical support and have a case number before they could help me, so that was yet another 21 minute hold. Then, after talking with Tech. support I learned I had to then wait 19 minutes for a post-support specialist to finish the return/new order.
So you might think twice about the refurbished program. I am going to try another one, but if I have any major problems they are getting it back!
Johnny