Reinstalling iTunes on a Mac...

Discussion in 'Mac Apps and Mac App Store' started by ejtrowbridge, Jun 14, 2005.

  1. ejtrowbridge macrumors newbie

    Joined:
    Apr 26, 2005
    Location:
    San Francisco, CA
    #1
    I have been having some difficulty lately with my iPod Mini. It's been terrific so far, but when I connected it like I usually do, it was unable to update my iPod. iTunes kept freezing and it eventually caused my iPod to freeze up. Fortunately, I was able to restore my iPod using the Apple iPod Update Software, but my iTunes was goofy.

    So, I used spotlight to find all the folders with iTunes and dragged them to my trash folder, so I could reinstall iTunes (I backed up all my music, don't worry), but when I downloaded the newest version of iTunes it wouldn't let me install it. It told me that iTunes was already on my computer. I was like, "Ok...", so I put in my iMac G5 disks that came with the computer, and reinstalled the bundled software hoping it would put iTunes back on.. it didn't. So, I put in my iLife 2005 disk, and tried installing iTunes, but it gave me the same error telling me it was already installed.

    So now, I am left with no iTunes (when I do a search in spotlight, a disconnected link to the former iTunes software comes up, but it's gone), and I can't install any new version!

    What a mess... :( Anyone that can help me get iTunes back?
     
  2. Mitthrawnuruodo Moderator emeritus

    Mitthrawnuruodo

    Joined:
    Mar 10, 2004
    Location:
    Bergen, Norway
    #2
    Do you have a screenshot of the Spotlight window showing these...?

    And, did you empty the Trash after moving all iTunes related files to it...?
     
  3. ejtrowbridge thread starter macrumors newbie

    Joined:
    Apr 26, 2005
    Location:
    San Francisco, CA
    #3
    sure...

    Here is a snap shot of my Spotlight window. As you an see, it points to a broken link to the iTunes application, and a couple of my music folders still on my harddrive.

    [​IMG]

    And this is a snapshot of my trashcan where the iTunes app still sits. I am unable to erase it ("This application is in use"), but when I drag it to my desktop, and I click on it it says, "Application is damaged or incomplete"... here's the file's info:

    [​IMG]

    Here is the error message that I get when I drag that application from my trash to my desktop, and I try running iTunes by double clicking it..


    [​IMG]

    :(
     
  4. CubaTBird macrumors 68020

    Joined:
    Apr 18, 2004
    #4
    i would think you could just download itunes from apples site for mac and install that with no probs..
     
  5. Mitthrawnuruodo Moderator emeritus

    Mitthrawnuruodo

    Joined:
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    Location:
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    #5
    I think if you get rid of the small damaged iTunes.app (i.e. empty trash), that you should be able to reinstall iTunes, either from the iLife DVD or a fresh download.
     
  6. ejtrowbridge thread starter macrumors newbie

    Joined:
    Apr 26, 2005
    Location:
    San Francisco, CA
    #6
    i thought so too...

    Yeah, I thought so too.. however when I download it from the website, I am prompted for which applications I want to install... I am unable to check either iTunes or the documentation! Look... I can't check anything...

    [​IMG]

    And so when I try to continue, I get this message...

    [​IMG]

    I really want my iTunes and iPod back... :(
     
  7. ejtrowbridge thread starter macrumors newbie

    Joined:
    Apr 26, 2005
    Location:
    San Francisco, CA
    #7
    I am unable to empty my trashcan.. this is the error message I get...


    [​IMG]

    iTunes Helper? iTunes is not even functioning anymore, let alone "in use"...
     
  8. Mitthrawnuruodo Moderator emeritus

    Mitthrawnuruodo

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    #8
    Is the iTunes widget in Dashboard running...?
     
  9. CubaTBird macrumors 68020

    Joined:
    Apr 18, 2004
    #9

    thats spooky... DELETE EVERYTHING RELATED TO ITUNES on your comp via spotlight and then try to reinstall itunes.. use secure empty trash
     
  10. Mitthrawnuruodo Moderator emeritus

    Mitthrawnuruodo

    Joined:
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    Location:
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    #10
    You can also kill the iTunes Helper (which I guess is started on login, and is the small part of iTunes.app that stops you from emptying the trash) by opening Activity Monitor (it's in /Applications/Utilities) and find the iTunes Helper process in the list and click the Quit Process button. Then you should be able to empty trash. Restart your Mac and try reinstalling iTunes. ;)
     
  11. ejtrowbridge thread starter macrumors newbie

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    Apr 26, 2005
    Location:
    San Francisco, CA
    #11
    No, it just says, "iTunes is not open.."

    I'm securely deleting everything now... keeping my fingers crossed..
    :confused:
     
  12. ejtrowbridge thread starter macrumors newbie

    Joined:
    Apr 26, 2005
    Location:
    San Francisco, CA
    #12
    Alas! No! It is still failing! So, NOW iTunes is COMPLETELY removed from my system (check out my new Spotlight search), BUT I am still unable to put the checkmarks next to iTunes so I can install it! Nooo! :(

    [​IMG]

    HOWEVER... iTunes must still be on my computer because when I try reinstalling iTunes 7.1 on my system (through iLife 05), it tells me this:

    [​IMG]
     
  13. Mitthrawnuruodo Moderator emeritus

    Mitthrawnuruodo

    Joined:
    Mar 10, 2004
    Location:
    Bergen, Norway
    #13
    And you have restarted your Mac after the last deleting round?

    Edit: And since Spotlight has been reported to miss the occasional file, you don't have any iTunes.pkg or iTunes4.pgk files in /Library/Receipts/? (The Library folder on root directory of your HD not in your home folder.)

    Edit2: Too slow, again... ;)
     
  14. ejtrowbridge thread starter macrumors newbie

    Joined:
    Apr 26, 2005
    Location:
    San Francisco, CA
    #14
    DID IT!!

    I did open Spotlight and searched more into, and found that there was still some debris from iTunes hanging in there... more specifically, there were two files named, "iTunes4.pkg", that once I securely deleted them, I was able to re-install iTunes!

    Thank you guys so much for your great support! You guys were a great help in being very specific, and replying super quickly. This is why this forum rocks so much. Thanks again guys! :D
     

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