Replacing HDD Voids the Warranty!?

Discussion in 'MacBook Pro' started by 2tallyAwesome, Jan 17, 2007.

  1. 2tallyAwesome macrumors regular

    Joined:
    Jan 16, 2007
    #1
    So I just called Apple Care, and apparently if you replace the hard drive in the Macbook, or have an authorized reseller replace the harddrive, it automatically voids the warranty on the whole machine, no matter what.

    WHAT?

    Does this make sense at all!? - Why would they make it so easy to replace if it voids the warranty!?

    Anyone have any further info on this?
     
  2. WildCowboy Administrator/Editor

    WildCowboy

    Staff Member

    Joined:
    Jan 20, 2005
    #2
    Not true. The hard drive in the MacBook is a user-accessible part. Somebody gave you wrong information.
     
  3. andysmith macrumors 6502

    Joined:
    Sep 24, 2004
    Location:
    West Mids, UK
    #3
    I don't think this is true, but if it were, just keep the original HDD. If you have any problems, just stick it back in before returning to Apple.
     
  4. 2tallyAwesome thread starter macrumors regular

    Joined:
    Jan 16, 2007
    #4
    That's what I thought, but I read in the instructions that came with the macbook that the only user replaceable part is the memory, and anything else will void the warranty. So I called Apple Care to double check.

    I am going to make another call and see what I get from them.
     
  5. WildCowboy Administrator/Editor

    WildCowboy

    Staff Member

    Joined:
    Jan 20, 2005
    #5
    We are talking about the MacBook and not the MacBook Pro, correct? The hard drive, battery, and RAM door (as well as RAM of course) are all do-it-yourself parts in the MacBook.
     
  6. 2tallyAwesome thread starter macrumors regular

    Joined:
    Jan 16, 2007
    #6
    Yeah I'm talking about the Macbook (not pro).

    The verbage on the DIY site is somehwat misleading as to what would happen with the warranty if you ordered a DIY part from a third party,
     
  7. 2tallyAwesome thread starter macrumors regular

    Joined:
    Jan 16, 2007
    #7
    oooooooooooooooooook....

    After another call to Apple Care, and a third call the my local Apple Store, I have received a few different answers.

    The last, and most reliable answer I received was that if you replace the hard drive with an Apple brand Hard drive, then it will not void the warranty. However if you use a third party brand drive then the warranty is voided on the whole machine.

    Agh...
     
  8. WildCowboy Administrator/Editor

    WildCowboy

    Staff Member

    Joined:
    Jan 20, 2005
    #8
    As far as I can tell, Apple is silent on how such things affect your warranty. But if it's a DIY procedure and you use a compatible product, they wouldn't have a leg to stand on if they tried to deny your warranty coverage. Unless they can prove that the hard drive you installed caused the damage or that you damaged your machine while installing it, they will continue to cover the machine.

    I don't buy it. The Magnusson-Moss Act says that you can use third-party parts in your machine, and unless they can prove that the third-party part caused the problem, your warranty remains valid.
     
  9. 2tallyAwesome thread starter macrumors regular

    Joined:
    Jan 16, 2007
    #9
    Still, Getting apple to cover something they don't feel is covered is a huge hassle. I was looking into getting either an external or popping in a new harddrive, but now I feel I might as well just get an external rather than have this hassle down the road.

    bah.
     
  10. orangemacapple macrumors 6502

    Joined:
    Sep 1, 2006
    Location:
    Raleigh
    #10
    it might be up to you to prove

    i think it may be up to YOU to prove that the hard drive DID NOT cause any damage. (like in the court system where if somebody makes an allegation against you, you have to prove your innocence -- if you fail to do so, you are guilty. if you were inocent until proven guilty, you wouldn't have to go to court.)

    an authorized service center using authorized parts will not void a warranty, but anything else installed by anyone else COULD POSSIBLY cause damage. they cover their mistakes -- but refuse to cover your mistakes.

    just keep the old drive around to pop in just in case you need to take it in under warranty.

    i heard a genius say memory was user installable as long as it was branded memory (like kingston). kingston sells branded memory which can be left in the machine during warranty repairs (not their value line). newegg sells both: branded for about 150, and value line for about 125.
     
  11. WildCowboy Administrator/Editor

    WildCowboy

    Staff Member

    Joined:
    Jan 20, 2005
    #11
    You seem to have a fundamental misunderstanding of how the judicial system works in the US.

    Apple can deny your warranty coverage based on a third-party piece of equipment or the installation of said piece causing the problem, but you have every right to ask them to back up that claim. Otherwise, you are legally entitled to warranty coverage.
     
  12. orangemacapple macrumors 6502

    Joined:
    Sep 1, 2006
    Location:
    Raleigh
    #12
    i had a new mazda (6 months) that i changed the oil on myself. when the alternator went out, they refused me coverage on it because i hadn't had the oil changed at an authorized service center. i had to pay them the 250 for the part + labor in order to get the car to drive. and it got to be a lot of hassle over the better part of a year with mazda reps still quoting me the same crap and court filings and with me losing time from work only to have them not show up and extend the court dates,etc. until i finally gave up and decided to hell with it.

    i never did figure out what an oil change had to do with an alternator. but i did learn a lesson.
     
  13. 2tallyAwesome thread starter macrumors regular

    Joined:
    Jan 16, 2007
    #13
    See this is what I am talking about.

    Even if there is the chance it might be a problem, I think I would rather just use an external until my current HD craps out and can be replaced by my warranty.

    After the problems I had with my ibook, I like having a warranty in case anything happens.
     
  14. erkanasu macrumors 6502

    Joined:
    Jan 11, 2006
    #14
    I replaced the HD in my MBP my self, and warranty still gave me a new laptio after it broke, just dont tell them u did it, and everything is coool
     
  15. madmaxmedia macrumors 68030

    Joined:
    Dec 17, 2003
    Location:
    Los Angeles, CA
    #15
    But based on that logic (3rd party invalidates the warranty), then that would also go for new RAM?

    There should be no difference in warranty policy regarding hard drive and RAM in the MacBook, if both are user-replaceable. And it would suck to have your waranty invalidated because you upgraded your MacBook (pretty typical occurence...)
     
  16. .JahJahwarrior. macrumors 6502

    Joined:
    Jan 1, 2007
    #16
    I thought in the United States you were innocent until proven guilty ?!?

    Otherwise, if you are guilty until you prove yourself innocent, I'm going to start suing everyone for random things that they cannot prove, and I'll just rake inthe cash!

    If you ever had a huge problem and they refused to help you, just fly out to their corporate office with a tent. Go inside, ask to talk to a manager or something, if they tell you you can't, go start unpacking your tent. If they call security, better start ducttaping the legs to the floor. At some point, they'll figure out you'll be a bigger problem if they screw you over than if they were nice to you. And then ask them to also refund the ticket cost to fly over there.
     
  17. iW00t macrumors 68040

    iW00t

    Joined:
    Nov 7, 2006
    Location:
    Defenders of Apple Guild
    #17
    That is with the criminal justice system.

    For civil suits there is no such assumption. You can try suing everyone. The opposing corporations' lawyers can just keep coming every day and postpone the hearing until you go bust.
     
  18. aljlin macrumors regular

    Joined:
    Sep 7, 2006
    Location:
    CA
    #18
    Here's what I found on their webpage. Terms and service :
    So it would seem through those wordings it would seem like if you don't replace it with apple hardware the hard drive would not be covered. . . but *shrug* Another thing I found is this :
    So I guess is if the hard drive causes the problem they won't voer the repair, but they'll repair anything else that fails.
     
  19. .JahJahwarrior. macrumors 6502

    Joined:
    Jan 1, 2007
    #19
    Good point, I completely forgot that this was a civil suit where contract becomes law, rather than criminal justice. Darn, there went my moneymaking idea! The funny thing is I'm not thinking straight due to spending my entire day at a speech and debate event, 2 hours of which were in a student congress debating bills and laws and such.

    Really though, if I spent over a grand on anything and the people refused to listen to me, I'd go camp in their office. The worst they could do is throw you out, physically, and then you camp on the sidewalk. If someone moves you, then you camp in the road. Eventually, the media will show up and you calmly explain what's up to them. And don't leave. Keep camping. Hopefully the story would go nationwide and they would decide it's bad for business to not help you.

    It worked for the guys with the bum ipod battery (except they vandalized signs, you are only camping, which is basically a vacation, right?) but didn't necessarily work for Cindy Sheehan. But she's used to spending time in jail for pulling stunts, I think she enjoys it. Maybe she has an illegal stunt/cameratime/jail fetish or something.
     
  20. Reel1 macrumors member

    Reel1

    Joined:
    Dec 31, 2006
    Location:
    Onatrio, Canada
    #20
    Here is some more info, and based on the following your ram could void your warranty as well if not purchased from the corrcet supplier.


    http://www.apple.com/support/macbook/diy/order.html


    Quote from the above site:

    "If you think that you may need to order a replacement part for your MacBook, you've come to the right place! We have the following DIY parts available for MacBook computers. (Note: You will need to have an Apple authorized representative order a Do-It-Yourself part for you.)"
     
  21. iW00t macrumors 68040

    iW00t

    Joined:
    Nov 7, 2006
    Location:
    Defenders of Apple Guild
    #21
    Unless they make a tent with a solar powered cell on top and a DC-AC invertor inside I think it is quite a pain to spend so many boring days sitting on a road like a bum :D
     

Share This Page