Retrieving purchased iTunes songs

Discussion in 'Mac Apps and Mac App Store' started by cycocelica, May 16, 2006.

  1. macrumors 68000

    cycocelica

    Joined:
    Apr 28, 2005
    Location:
    Redmond, WA
    #1
    My hard drive failed and I lost everything, purchased iTunes songs included. Is there anyway of retrieving these without having to buy them again? I already bought them from the store so I don't know why I would have to buy them again. Thanks.
     
  2. macrumors 6502a

    asherman13

    Joined:
    Jul 31, 2005
    Location:
    SF Bay Area, CA
    #2
    Unfortunatly (as far as I know), you can't download them again. After 100 downloads, iTunes tells you to back up your music.

    Sorry... :(
     
  3. thread starter macrumors 68000

    cycocelica

    Joined:
    Apr 28, 2005
    Location:
    Redmond, WA
    #3
    Eh, I figured that. Ill just have to use a different method.
     
  4. macrumors 601

    jaw04005

    Joined:
    Aug 19, 2003
    Location:
    AR
    #4
    Who Says? :rolleyes:

    Contact Apple through the iTunes Music Store link. You will have to explain the situation to them (via a web form), and they will send you a notice allowing you to re-download your music.

    I wouldn't rely on this method for future purchases. Apple sends you a nasty automated email, explaining that "they don't usually do this, bla bla."

    Enjoy.
     
  5. Moderator emeritus

    yellow

    Joined:
    Oct 21, 2003
    Location:
    Portland, OR
    #5
    Apple says...

    http://docs.info.apple.com/article.html?artnum=93050

    They even have a warning everytime you purchase music to ensure that you remember to back up your own ****.
     
  6. macrumors 601

    jaw04005

    Joined:
    Aug 19, 2003
    Location:
    AR
    #6
    Cycocelica,

    Although the knowledge base article above may describe Apple's written policy, IMO it's more of a scare tactic and not their actual practice. Apple knows that not everyone is going to backup after every song they download, so they generously provide an "exception."

    I personally feel that Apple owes its customers that service (much like Napster and Real Rhapsody already provide), but to each their own.

    Here is the link I mentioned above.

    http://www.apple.com/support/itunes/musicstore/lostmusic/

    Next time, be sure to backup your data. ;)
     
  7. thread starter macrumors 68000

    cycocelica

    Joined:
    Apr 28, 2005
    Location:
    Redmond, WA
    #7
    Thanks for link man. I sent them an email, so I will post what happens. I know I should have backed up my stuff, I obviously learned my lesson. Thanks again.
     
  8. macrumors member

    Joined:
    Mar 5, 2004
    Location:
    Richmond, London, UK
    #8
    Thank you very, very, very much :)

    I had a catastrophic hard drive cache while I was mulling over my backup options. I lost over 290 iTunes songs - gone for good I thought .... but I followed you advice and got a response back from Apple in less than 24 hrs.

    The lost tracks are downloading now :)

    As you say this is a once only chance, to quote from my support email:

    So once again, thank you very much :)

    Regards

    Scott

    ps. sorry for all the smileys but I'm a happy bunny!
     
  9. macrumors regular

    NeoMac

    Joined:
    Feb 10, 2006
    #9
    It happend to me.

    This happend to me a couple of years ago. I contacted Apple, explained my situation and within a day or two they allowed me to down load all the music I had purchased on iTunes. At that point I had about 150 songs I purchased and they allowed me to down load them again.
     
  10. thread starter macrumors 68000

    cycocelica

    Joined:
    Apr 28, 2005
    Location:
    Redmond, WA
    #10
    Well I followed joshuawaire suggestion and got the email I can download my purchased songs. So thank you very much, I just got back 341 songs. Some songs I was not able to redownload because they were unavailable but they were free ones that I didn't care about. I'll back up right away once this is done.
     

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