Return Policy - Apple Store and Online

Discussion in 'Buying Tips and Advice' started by BrandonSi, Nov 22, 2005.

  1. BrandonSi macrumors regular

    Joined:
    Oct 13, 2005
    Location:
    Chicago, IL
    #1
    I'm really pushing my mom to try out a mac mini. She's hesitant, but I think I can get her to give it a shot. The only question is, if she ends up really not liking OS X or it being too different for her, what can I do about a return? I saw on the store web site, they charge 10% restocking fee. Does the apple store do this as well?
     
  2. devilot Moderator emeritus

    devilot

    Joined:
    May 1, 2005
    #2
    Yup.

    :edit: I feel bad about the one word answer so I've dug up an Apple receipt and I'll type it up for you. :p

     
  3. BrandonSi thread starter macrumors regular

    Joined:
    Oct 13, 2005
    Location:
    Chicago, IL
    #3

    A+ for effort! :) Thanks!
     
  4. buddhagoth macrumors newbie

    Joined:
    Nov 9, 2005
    Location:
    Bay Area, California
    #4
    Apple is also interested in what every business wants, repeat customers. That being said, they do give their store-level managers some discretion as to what to allow for returns, what to charge, etc. If you're firm but polite and ask for an exception to stated policy, it is possible to get it.

    Afterall, these returns are also what stocks their Special Deals pages. They can make up for it later on. :)
     
  5. FFTT macrumors 68030

    FFTT

    Joined:
    Apr 17, 2004
    Location:
    A Stoned Throw From Ground Zero
    #5
    Most of the people trying OS X for the first time are delighted with the ease of use and lack of maintenance issues.

    Apple also offers a free orientation class at most AppleStores.

    Generally after you buy your mini. you'll need to run the basic OS software
    updates and you're ready to roll.

    Even though most basic users should be O.K. with the stock 512 RAM,
    I would recommend the upgrade to 1 GB.

    If your mom is used to Microsoft Office, you'll probably want to also add that to your list.

    Otherwise, everything she needs is pretty well covered in the OS X
    operating system.
     

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