Return policy?

Discussion in 'Mac Basics and Help' started by calebjohnston, May 2, 2006.

  1. calebjohnston macrumors 68000

    calebjohnston

    Joined:
    Jan 24, 2006
    #1
    What's Apples return policy? I'm over the 14 day limit, but I'm thinking I might want to trade my PB in for an iMac.
     
  2. student_trap macrumors 68000

    student_trap

    Joined:
    Mar 14, 2005
    Location:
    'Ol Smokey, UK
    #2
    did you buy it online, or from a store? Also, where are you, because in the uk you have 28 days to return products?
     
  3. calebjohnston thread starter macrumors 68000

    calebjohnston

    Joined:
    Jan 24, 2006
    #3
    I bought it in a store, and I'm in the states. Across the pond if you will. ;)
     
  4. matticus008 macrumors 68040

    matticus008

    Joined:
    Jan 16, 2005
    Location:
    Bay Area, CA
    #4
    How far over the limit are you? Since you're willing to pay the restocking fee, they might let you do it if you go back to the same store where you bought it if it's only been a few days.
     
  5. calebjohnston thread starter macrumors 68000

    calebjohnston

    Joined:
    Jan 24, 2006
  6. calebjohnston thread starter macrumors 68000

    calebjohnston

    Joined:
    Jan 24, 2006
  7. Artful Dodger macrumors 68020

    Artful Dodger

    Joined:
    May 28, 2004
    Location:
    In a false sense of reality...My Mind!
    #7
    I guess it depends what mood the store manager is in as to how much over you really are. Also if you buy an iMac that same day they might but expect to pay out the restocking fee. If you are really unhappy with it due to heat or noise then just from a CS side of it you may get what your looking for but then again...
    Since we posted at the same time...you could try eBay but can I ask what you don't like about it?
     
  8. calebjohnston thread starter macrumors 68000

    calebjohnston

    Joined:
    Jan 24, 2006
    #8
    I'm just fed up with their laptops. This is the second one in a row that has had a bent hinge right out of the box, but they won't fix it. The harddrive is already making whining/clicking noises and applications have been quitting -- makes me almost sure the harddrive is ready to go.

    I'm really pissed off about the hinge though. I bought this to replace a computer basically only because of that.

    I won't have a chance to bring it in to see what they say about the harddrive until Saturday, but I'm sure they'll give me the runaround like always. "We can't recreate the problem." BS.
     
  9. rishi macrumors member

    rishi

    Joined:
    Mar 29, 2006
    Location:
    India
    #9
    similar issue here

    I purchased an 17" intel iMac today and it is too big for my study !! I can make adjustments but just feeling a little silly. A 17" would have been fine but it's a lot bigger than that...

    I purchased it in India. It's about three hours old :D

    I was wondering if apple might have some policy where we can pay the difference and purchase the MacBook Pro instead ?
     
  10. calebjohnston thread starter macrumors 68000

    calebjohnston

    Joined:
    Jan 24, 2006
    #10
    If it's within 14 days (AFAIK), you can return it and pay the restocking fee with no questions asked. If you trade up to the MBP, they might not charge you the restocking fee at all.
     
  11. rishi macrumors member

    rishi

    Joined:
    Mar 29, 2006
    Location:
    India
    #11
    It is less than 14 hours :)

    I think I will call Apple Customercare tomorrow.

    Thanks Caleb
     
  12. calebjohnston thread starter macrumors 68000

    calebjohnston

    Joined:
    Jan 24, 2006
  13. matticus008 macrumors 68040

    matticus008

    Joined:
    Jan 16, 2005
    Location:
    Bay Area, CA
    #13
    What's the drive's SMART status? If the whining isn't constant or at least relatively frequent and the SMART status is verified, then there's nothing they'll do about it, so you might as well not bother taking it in. I'd only bother if you're sure that the whining and clicking is of the unhealthy variety and if you're confident it will happen while you're there.
     
  14. calebjohnston thread starter macrumors 68000

    calebjohnston

    Joined:
    Jan 24, 2006
    #14
    It's verified.


    Does anyone have any experience in exchanging computers after the inital 14 day limit? A.K.A. what I should do to make this happen?
     
  15. taybone macrumors member

    Joined:
    Mar 29, 2006
    Location:
    Sacramento, CA
    #15
    I just returned my MacBook because I wanted a MacBook Pro instead. It was over the 14 day period. I kindly told them that I wasn't satisfied with the build quality of the MacBook and would like to retunr it to get a Pro instead. It worked, probably because I would therefore be paying more money to them in the long run.
     

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