Returned MacBook Air & Photoshop

Discussion in 'MacBook Air' started by shah1, Nov 30, 2012.

  1. macrumors member

    Oct 30, 2010
    Not sure if this is the right to be posting this but I recently returned a 2012 13inch macbook air due screen issues. Now I had installed CS5 photoshop on this laptop and on my original 2010 macbook air. The problem is, I returned the macbook without de-activating the photoshop, now I've got my replacement, I'm getting the message that the software has been installed on two machines. My question is, once the returned machine is back at Apple, will they do a full restore, meaning they wipe everything off and will that be enough to de-activate the photoshop on that computer?
  2. macrumors Core


    Jan 23, 2005
    Apple well definitely wipe the drive, but I have no idea if that will fix your PShop license issue.
  3. thread starter macrumors member

    Oct 30, 2010
    If the hard drive is wiped then surely the photoshop will be de-activated on that machine? Or no?
  4. macrumors newbie

    Nov 29, 2012
    You should contact Adobe's Customer Support. They're not the best but they should be able to help you get your product activated on your replacement system.
  5. macrumors Core


    Jan 23, 2005
    If Apple just wipes the drive without first going in an de-activating PShop, I don't see how Adobe would know it was de-activated. I think you are going to need to call Adobe.
  6. thread starter macrumors member

    Oct 30, 2010
  7. macrumors 6502a

    Jan 5, 2011
    I believe unless you uninstall Photoshop with the machine connected to the internet Adobe will have no way of knowing that it was deactivated. I would call Adobe and explain the situation, I bet they will just give you a new access code with no trouble.
  8. macrumors 6502

    Jul 17, 2012
    Fairly sure there's a way to deactivate an install on the Adobe site. Had to do this a couple of years ago when migrating a coworkers machine.
  9. macrumors 601

    Aug 27, 2012
    if u still have the original machine's S/N, u maybe able to do this wo the physical machine.

    But no, wipe is a dumb process.
  10. macrumors 68040


    Nov 3, 2011
    How did it go?
  11. macrumors 604


    Jan 26, 2008
    Isla Nublar
    No. You'll need to contact Adobe (sorry if this was already answered!)
  12. thread starter macrumors member

    Oct 30, 2010
    They sorted it, activated Pshop on the new macbook air for me. Had to wait over 30 minutes to get through to them!

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